Customer Relations & Admin Specialist (Burpengary) - FT

Superior Engineering; Burpengary; On-site; AUD 50,000 - 70,000; Full time

Job summary

Superior Engineering, based in Burpengary (North Brisbane), is seeking a Customer Relations & Administration Officer on a permanent full-time basis. You will be the first point of contact for customers, handle enquiries, process orders and support the sales and operations teams from our modern headquarters.

The ideal candidate will be organized, proactive and enjoy delivering exceptional service. Two years in a customer service or admin role is preferred; you’ll manage multiple tasks in a

Qualifications

• Two years of experience in customer service or administration is preferred.
• Strong communication and interpersonal skills with a proactive approach.
• Organised, reliable and able to handle multiple priorities in a fast-paced environment.

Responsibilities

• Answer incoming phone calls and customer email enquiries.
• Provide customers with updates on orders and manufacturing progress.
• Process purchase orders and complete general administrative tasks.
• Liaise with suppliers and freight companies to coordinate information.
• Support the sales team with day-to-day administrative requirements.
• Maintain accurate information across internal systems.
• Help deliver a positive, seamless customer experience from enquiry through to order completion.

Skills

Customer service

Communication

Organisation

Time management

Multitasking

Problem solving

Learning mindset

Tools

ERP software

EMS software

Job description

Superior Engineering, based in Burpengary (North Brisbane), is seeking a Customer Relations & Administration Officer on a permanent full-time basis. You will be the first point of contact for customers, handle enquiries, process orders and support the sales and operations teams from our modern headquarters.

The ideal candidate will be organized, proactive and enjoy delivering exceptional service. Two years in a customer service or admin role is preferred; you’ll manage multiple tasks in a