Customer Service Officer - Mackay, QLD

Bullivants Pty Ltd.; Mackay Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Monday–Friday work

Salary package with incentives

Career development and progression

Team member discounts

Job summary

Bullivants Pty Ltd. Mackay branch is seeking a technically minded and reliable Customer Service Officer to support internal clients from our Mackay location.

You will interpret customer requirements, recommend parts and products, and help customers keep operations running safely and efficiently. You will build strong relationships with customers and internal stakeholders, navigate catalogs and drawings to provide accurate recommendations, and support sales growth with product knowledge and

Qualifications

• Experience as Parts Interpreter or in technical sales, customer service, or industrial environments.
• Ability to read and interpret technical drawings, specifications and catalogues.
• Strong customer service manner and commitment to a great customer experience.
• Ability to work autonomously while contributing to a small, collaborative team.
• Exposure to ERP and CRM systems (e.g., Salesforce).

Responsibilities

• Respond to product and service enquiries via phone, email, and in person
• Interpret customer requirements and identify suitable parts and solutions
• Build strong relationships with customers, suppliers, and internal stakeholders
• Navigate technical catalogues, drawings, and product information to ensure accurate recommendations
• Prepare quotes, process orders, and maintain customer/product records
• Advise customers on pricing, availability, lead times and alternatives
• Support sales growth through product knowledge and solution-based recommendations
• Ensure customer requests are actioned efficiently within agreed timeframes

Skills

Parts Interpreter

Customer service

Technical drawings

Reading catalogues

Tools

ERP systems

Salesforce

Job description

We are looking for a technically minded and reliable Customer Service Officer to provide excellent service to our internal clients from our Mackay branch!

Trusted by your customers to provide great recommendations on parts and products; you’ll not only have technical knowledge but build relationships over time. Your support will be crucial role in helping customers keep their operations running safely and efficiently. You'll have the opportunity to further develop your technical expertise while building a rewarding career within a business that values collaboration, safety and customer success.

This is a permanent, full-time opportunity.

Responsibilities

• Responding to product and service enquiries via phone, email, and in person
• Interpreting customer requirements and identifying suitable parts, products, and solutions
• Building strong relationships with customers, suppliers, and internal stakeholders
• Navigating technical catalogues, drawings, and product information to ensure accurate recommendations
• Preparing quotes, processing orders, and maintaining accurate customer and product records
• Advising customers on pricing, availability, lead times, and alternative product options
• Supporting sales growth through product knowledge and solution-based recommendations
• Ensuring customer requests are actioned efficiently and within agreed timeframes

Our Ideal Candidate will have

• Previous experience as a Parts Interpreter or within a technical sales, customer service, or industrial environment
• Ability to read and interpret technical drawings, specifications, and catalogues
• Strong customer service manner and willingness to provide an excellent experience
• Ability to work autonomously while contributing to a small, collaborative team
• Previous exposure to ERP and/or other administration systems(like Salesforce or similar CRM systems)

About us

• Monday – Friday role with no weekend work
• Salary package inclusive of incentives
• Career development and progression pathways
• Opportunities to learn and grow
• A supportive network of stakeholders
• Team member discounts Bunnings, Kmart, Officeworks
• Take advantage of a range of other corporate partners

At Bullivants, for over 120 years, our purpose is to make lifting safe and efficient by partnering with our customers to deliver a range of lifting and heavy rigging products coupled with service and reliability maintenance. As part of Wesfarmers (under the Industrial & Safety division), we can tap into and leverage industry leading service and solutions.

Our pillars built around ONE TEAM, INNOVATION, and SAFETY form our unique proposition that guides our culture and ways of working to ensure that our team can always perform at their best. With a national footprint, we are proud to be able to offer career development opportunities for all team members.

As part of our recruitment process and commitment to safety, you may be required to undertake background checks (which may include a police check, a pre-employment medical assessment; and/or drug & alcohol testing) as part of your application process.

Bullivants also promotes diversity and inclusion across our workplaces and encourages applications from all backgrounds, including people from Aboriginal and Torres Strait Islander communities, the LGBTI+ community and people with disabilities.