Customer & Order Orchestration Specialist

Rota Moulding; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus structure

Superannuation

Job summary

Rota Moulding is seeking an organised, commercially aware person to become the central point of contact for customer enquiries and keep orders moving accurately from initial enquiry through to dispatch and invoicing. This role is not a traditional sales role; most enquiries are inbound or come from existing customers.

You will be responsible for accurate quotations, coordinating orders through to invoicing, and maintaining clear records of pricing and commitments.

Qualifications

• Experience in customer service, internal sales support, order coordination, trade supply, wholesale or manufacturing.
• You take pride in accuracy, meeting customer commitments and finishing what you start.
• You communicate clearly with customers, colleagues and management.

Responsibilities

• Respond to phone, email and website enquiries; understand product requirements and prepare accurate quotations.
• Process customer orders and maintain clear records of pricing, specifications, commitments and next actions.
• Follow up open quotations and keep customers informed about lead times, collections and deliveries.
• Monitor orders through production readiness, dispatch and invoicing; identify and elevate obstacles early.
• Coordinate freight bookings, collection arrangements and dispatch documentation.
• Work alongside production and a stores person, who is progressively take on routine physical picking, packing and staging.
• Contribute to an organised end-of-month closeout so that completed, eligible orders are dispatched and invoiced promptly.
• Help improve the way we use our systems, routines and information across the business.

Skills

Customer service

Order coordination

Internal sales support

Job description

Rota Moulding is seeking an organised, commercially aware person to become the central point of contact for customer enquiries and keep orders moving accurately from initial enquiry through to dispatch and invoicing. This role is not a traditional sales role; most enquiries are inbound or come from existing customers.

You will be responsible for accurate quotations, coordinating orders through to invoicing, and maintaining clear records of pricing and commitments.