Commercial Coordinator

Residentia Group; Greater Dandenong; On-site; AUD 60,000 - 80,000; Full time

Job summary

Residentia Group is seeking an experienced Commercial Coordinator to keep orders moving, resolve issues, and ensure exceptional customer service from receipt to delivery.

The role involves coordinating wholesale orders and commercial projects, managing ERP and manual workflows, and collaborating with sales, warehouse, inventory, logistics and finance teams to fulfil commitments in a fast-paced environment.

Qualifications

• Demonstrated experience coordinating orders and commercial projects.
• Strong attention to detail and accuracy in documentation.

Responsibilities

• Coordinate wholesale orders and commercial projects from receipt to delivery.
• Process orders through ERP and manage manual workflows as needed.
• Check order details, pricing, quantities, and delivery requirements for accuracy.
• Monitor outstanding orders, backorders, stock availability and delivery schedules.
• Liaise with customers to provide updates and resolve enquiries.
• Collaborate with sales, warehouse, inventory, logistics and finance teams to fulfil orders.

Skills

Attention to detail

Customer relationship skills

Communication skills

Multitasking

Tools

ERP system

Job description

Are you an experienced coordinator who thrives on keeping orders moving, solving problems

and ensuring customers receive exceptional service?

Midea Residentia Group is looking for a capable and proactive Commercial Coordinator to join

our team.

This is a hands-on role for someone who understands the importance of getting the details

right, following through on commitments and keeping multiple stakeholders aligned. You'll

coordinate wholesale orders and commercial projects, manage both ERP-based and manual

order processing, and work closely with customers and internal teams to ensure orders

progress smoothly from placement through to delivery.

If you're organised, commercially aware and enjoy taking ownership in a fast-paced

environment, we'd love to hear from you.

About the Role

As Commercial Coordinator, you'll play a central role in the day-to-day running of our

commercial order operations.

You'll be responsible for maintaining accurate orders, monitoring progress, coordinating

deliveries, resolving discrepancies and communicating with customers throughout the process.

You'll also work closely with sales, warehouse, inventory, logistics and finance teams to address

challenges and keep customer commitments on track.

We're looking for someone who can work independently, manage competing priorities and

recognise when a potential issue needs proactive attention.

What You'll Be Doing

Coordinate wholesale customer orders and commercial projects from order receipt

through to fulfilment and delivery.

Process orders through our ERP system and manage manual order workflows where

required.

Check order details, pricing, quantities, product availability and delivery requirements

for accuracy.

Monitor outstanding orders, backorders, stock availability and delivery schedules.

Liaise directly with customers to provide updates, manage expectations and resolve

enquiries.

Coordinate with internal teams to manage order changes, stock issues, delivery

arrangements and project requirements.

Investigate discrepancies and proactively resolve issues that may aect customer

commitments.

Maintain accurate system records, tracking spreadsheets and supporting

documentation.

Identify opportunities to improve order processing, reduce errors and streamline

What You\'re Bring

Previous experience in commercial coordination, order management, sales

administration or a similar position.

Demonstrated experience managing orders through to completion.

Confidence using ERP or order management systems and working with manual

processes.

Excellent attention to detail and a strong commitment to accuracy.

Strong communication skills and the ability to build eective customer relationships.

The ability to manage multiple priorities and deadlines without losing sight of the