Customer Experience & Orders Specialist

Ampcontrol; Melbourne; On-site; AUD 39,000 - 55,000; Part time

Benefits offered by this job

Flexible work arrangements

Paid parental leave

Salary packaging options

Purchased leave

Discounted private health insurance

Wellbeing programs

Education assistance and career dev

Job summary

Ampcontrol in Ringwood is seeking a Customer Engagement Partner for a short-term contract to support customers and internal stakeholders, delivering outstanding service and seamless order fulfilment. You will be the first point of contact across multiple channels, coordinate orders, repairs and service requests, and maintain accurate customer data across systems.

Working closely with sales, operations and technical teams, you will expedite enquiries, manage quotations, onboarding, and ensure

Qualifications

• Experience in customer service or order management.
• Strong communication and relationship-building skills.
• Organised with ability to manage multiple priorities.
• Attention to detail and data accuracy.
• Proactive, solutions-focused approach to enquiries.
• Comfort working with multiple systems and stakeholders.

Responsibilities

• Handle customer enquiries via phone, email and service line.
• Prepare and process standard quotations.
• Coordinate orders, repairs and service requests.
• Assist onboarding and maintain customer records.
• Liaise with internal teams to ensure timely fulfilment.
• Track requests through to resolution and escalate as needed.
• Provide admin support and maintain data/documents across systems.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Proactive problem solving

Systems literacy

Stakeholder collaboration

Tools

CRM systems

Job description

Ampcontrol in Ringwood is seeking a Customer Engagement Partner for a short-term contract to support customers and internal stakeholders, delivering outstanding service and seamless order fulfilment. You will be the first point of contact across multiple channels, coordinate orders, repairs and service requests, and maintain accurate customer data across systems.

Working closely with sales, operations and technical teams, you will expedite enquiries, manage quotations, onboarding, and ensure