Customer & Operations Specialist (Full-Time)

Avis Budget Group International; Rockhampton Regional; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

5 weeks leave

Wellbeing program

Employee discounts

Mental health support

Comprehensive training

Job summary

Avis Budget Group is hiring in Rockhampton, QLD for a Rental Operations Agent who will greet customers at the counter, handle bookings, and answer inquiries at the airport location.

This entry-level role offers full training, a supportive team, and a clear path within a global company. Expect a competitive hourly rate with loadings and bonuses, plus staff parking and five weeks of annual leave.

Qualifications

• Experience in customer service, retail, hospitality, or sales is a plus.
• Strong communication and interpersonal skills.
• Comfortable using computer systems to manage bookings and rental information.

Responsibilities

• Interact with customers face to face at the rental counter.
• Process rental transactions, contracts and bookings.
• Clean the interior and exterior of vehicles per company standards.
• Inspect vehicles for damages from previous rentals.

Skills

Customer service

Retail experience

Sales experience

Job description

Start Your Career Journey Rockhampton with Avis Budget Group!

Dreaming of a role where every day brings something new?

Join us at Rockhampton Airport, and become part of a team that helps travellers create unforgettable experiences.

If you thrive in a fast-paced, dynamic environment and love the buzz of international travel, this is your chance to be at the heart of it all.

Your next adventure starts here. Ready to take our operations to new heights?

Career Snapshot:

• Rockahmpton, QLD Location
• Full-Time role (38hours pw)
• 5 Weeks of Annual Leave
• Competitive Hourly Rate + Loadings + Bonus Structure
• Free Staff Parking
• Supportive, Friendly, and Inclusive Culture
• Entry-Level Opportunity with Full Training Provided
• Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

Want to see what the role looks like in action?

Click below to watch a short video overview of the Rental Operations Agent role at our Brisbane Airport location.

https://youtu.be/Aq365vlS7C8?si=oKXkWi1UBpE9cH3w

What We’re Looking For:

• A full and valid Australian driver’s licence
• Availability to work 38 hours per week
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits:

• Competitive hourly rate + loadings + performance bonuses
• 5 Weeks of Annual Leave
• Wellbeing program including life insurance, discounted health cover & superannuation options
• Access to discounts on retail, fitness, cinema, and more
• Employee discounts on car rentals across Avis Budget Group
• 24/7 Mental Health Supportvia Employee Assistance Program (EAP)
• Comprehensive trainingto help you succeed and grow

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

RockhamptonQueenslandAustralia