Rental Operations Agent / Customer Service Representative (Fulltime)

avisbudget; Rockhampton Regional; On-site; AUD 48,000 - 58,000; Full time

Benefits offered by this job

Competitive rate

Employee discounts

Full training

Wellbeing programme

EAP 24/7

Job summary

Avis Budget Group at Rockhampton Airport is hiring a Rental Operations Agent. The role combines face-to-face customer service with back-of-house tasks—booking rentals, inspecting vehicles and assisting in wash bays—to keep operations smooth and customers satisfied.

The position is full-time (38 hours/week) with comprehensive training, a supportive culture and opportunities for internal growth within our global organization.

Qualifications

• Applicants must have a full and valid driver's licence.
• Full-time position requiring open availability to work days, weekends, nights.
• Previous experience within retail, hospitality, customer service, sales or similar roles.
• Ability to work in a fast paced environment while delivering exceptional customer service.
• Ability to follow procedures and adhere to company guidelines and standards.
• Comfortable learning and using various computer systems to input rental information.

Responsibilities

• Interact with customers face-to-face, promoting the Avis Budget Group brand.
• Complete rental transactions, contracts and bookings.
• Clean the interior and exterior of vehicles according to company standards.
• Inspect vehicles for damages from previous rentals.

Skills

Customer service

Retail experience

Sales

Fast-paced

Procedures

Computer systems

Job description

Working for our world-famous Car Rental brand based at the Rockhampton Airport in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities.

FT permanent position - 38 hours per week

Full training provided to help you achieve your goals & reach your potential

Supportive, friendly, and caring culture

Large, stable global organisation

Opportunity to grow and move internally within our business

About the Role

As a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter marketing products and services, completing rental bookings, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay.

What you'll do

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

What we're looking for

• Applicants must have a full and valid driver's licence
• This is a full time position that requires opened availability to work days, weekends, nights, etc
• Previous experience within retail, hospitality, customer service, sales or similar roles
• Ability to work in a fast paced environment while delivery exceptional customer service
• Ability to follow procedures and adhere to company guidelines and standards
• Comfortable learning and using various computer systems to accurately input rental information

Benefits and Perks

• Competitive Rate + loadings + performance Bonuses
• Employee discounts on car rental across Avis Budget Group
• Full training provided to help you achieve your goals & reach your potential
• Wellbeing programme including discounted life insurance options + discounted health cover + superannuation options
• Employee Assistance Programme (EAP) provided by Converge - 24/7 support for your mental health and wellbeing

About Avis Budget Group

We don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.

Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.

Rockhampton

Queensland

Australia