Customer & Operations Specialist (Full-Time)

Australia WTH Pty Limited; Rockhampton Regional; On-site; AUD 30,000 - 39,000; Full time

Benefits offered by this job

Competitive hourly rate

5 weeks annual leave

Life insurance

Discounted health cover

Superannuation options

Employee discounts

Mental health support (EAP)

Comprehensive training

Free staff parking

Job summary

Avis Budget Group in Rockhampton, QLD is hiring for an entry‑level, full‑time role (38 hours per week) with full training provided. You will interact with customers face to face, handle rentals and bookings, and ensure vehicles are clean and inspected for prior damages.

We offer 5 weeks of annual leave, competitive hourly rate with loadings and bonuses, free staff parking, staff discounts, and wellbeing benefits. A valid Australian driver’s licence and customer service experience are advantages.

Qualifications

• A full and valid Australian driver’s licence.
• Availability to work 38 hours per week.
• Experience in customer service, retail, hospitality, or sales is a plus.
• Ability to work in a fast-paced environment while delivering exceptional service.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.

Responsibilities

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

Skills

Customer service

Attention to detail

Fast-paced environment

Tools

Booking systems

PC literacy

Job description

Career Snapshot:

Rockahmpton, QLD Location Full-Time role (38hours pw) 5 Weeks of Annual Leave Competitive Hourly Rate + Loadings + Bonus Structure Free Staff Parking Supportive, Friendly, and Inclusive Culture Entry-Level Opportunity with Full Training Provided Global Company with Career Growth Potential

What you’ll do:

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

What We’re Looking For:

• A full and valid Australian driver’s licence
• Availability to work 38 hours per week
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits:

• Competitive hourly rate + loadings + performance bonuses
• 5 Weeks of Annual Leave
• Wellbeing program including life insurance, discounted health cover & superannuation options
• Access to discounts on retail, fitness, cinema, and more
• Employee discounts on car rentals across Avis Budget Group
• 24/7 Mental Health Support via Employee Assistance Program (EAP)
• Comprehensive training to help you succeed and grow
• Free Staff Parking

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions. Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

Rockhampton Queensland Australia

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.