Customer Service Representative (Casual)

Avis Budget Group; Sunshine Coast Regional; On-site; AUD 41,000 - 55,000; Full time

Benefits offered by this job

Wellbeing program

Life insurance

Discounted health cover

Superannuation options

Employee discounts

Mental health support

Comprehensive training

Job summary

Avis Budget Group on the Sunshine Coast is hiring a casual customer service role at Sunshine Coast Airport. You will greet customers, process rental bookings and respond to inquiries with a focus on service excellence.

Work 3–4 days per week on a rotating roster (weekends, evenings, holidays) with full training provided and clear opportunities for growth in a global mobility leader. Must hold a valid Australian driver’s licence and be comfortable using computer systems to manage bookings and

Qualifications

• Experience in customer service, retail, hospitality, or sales is a plus.
• Australian driver\'s licence is required.
• Willingness to work a rotating roster, including weekends and public holidays.

Responsibilities

• Greet customers at the rental counter and provide helpful service.
• Process rental bookings and respond to inquiries.
• Explain rental procedures and how add-ons work.

Skills

Customer service

Retail experience

Sales experience

Australian driver\'s licence

Rotating roster availability

Tools

Booking systems

Job description

Start Your Career Journey in the Sunshine Coast with Avis Budget Group!

Dreaming of a role where every day brings something new? Join us at our Sunshine Coast Airport location and become part of a team that helps people move with confidence and ease.

If you thrive in a fast-paced, hands-on environment and enjoy delivering great customer service, this is your chance to be part of a global leader in mobility solutions.

Career Snapshot:

Sunshine Coast Airport, QLD Location

Casual role (3-4 days per week)

$34.96ph + Loadings & Performance Bonuses

Supportive, Friendly, and Inclusive Culture

Entry-Level Opportunity with Full Training Provided

Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

• Establishing customer car rental needs by actively listening
• Review in detail ABG’s various add on’s and services as to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answering customer questions and inquiries

Want to see what the role looks like in action?

What We’re Looking For:

• A full and valid Australian driver’s licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits:

• $34.96ph + loadings + performance bonuses
• Wellbeing program including life insurance, discounted health cover & superannuation options
• Access todiscounts on retail, fitness, cinema, and more
• Employee discounts on car rentals across Avis Budget Group
• 24/7 Mental Health Support via Employee Assistance Program (EAP)
• Comprehensive training to help you succeed and grow

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

Marcoola

Queensland

Australia