Rental Operations Agent / Customer Service Representative (Fulltime)

Avis Budget Group; Rockhampton Regional; On-site; AUD 50,000 - 60,000; Full time

Benefits offered by this job

Competitive rate & bonuses

Discounted rentals

Wellbeing & insurance

EAP support

Job summary

Avis Budget Group at Rockhampton Airport is hiring a Rental Operations Agent to deliver friendly, efficient service and assist with rentals, inspections and vehicle cleaning. This full-time role involves a mix of front-desk and back-of-house duties with comprehensive training provided.

A valid licence is required and applicants should be flexible to work days, weekends and nights. Join a large, global organisation with opportunities for internal growth and ongoing wellbeing and employee

Qualifications

• Experience in retail, hospitality or customer service is preferred.
• Ability to work in a fast-paced environment and deliver exceptional customer service.
• Full and valid driver’s licence required.

Responsibilities

• Interact with customers face-to-face and promote Avis Budget Group products and services.
• Complete rental transactions, contracts and bookings.
• Inspect vehicles for damages and assist with cleaning in the wash bay.

Skills

Customer service

Retail experience

Communication

Teamwork

Job description

Working for our world-famous Car Rental brand based at the Rockhampton Airport in a role that has the best of both worlds - face to face customer service interaction and keeping fit with the back of house responsibilities.FT permanent position – 38 hours per weekFull training provided to help you achieve your goals & reach your potentialSupportive, friendly, and caring cultureLarge, stable global organisationOpportunity to grow and move internally within our businessAbout the RoleAs a Rental Operations Agent you will be involved in all aspects of our business! In this position you will be interacting with our customers on the counter marketing products and services, completing rental bookings, inspecting vehicles for damages and also assisting with the cleaning of our vehicles in the wash bay.What you’ll doInteract with our customers face to face, promoting the Avis Budget Group brandCompleting rental transactions, contracts and bookingsCleaning the interior and exterior of our vehicles according to company standardsInspecting vehicles for any damages that occurred during the previous rentalsWhat we’re looking forApplicants must have a full and valid driver’s licenceThis is a full time position that requires opened availability to work days, weekends, nights, etcPrevious experience within retail, hospitality, customer service, sales or similar rolesAbility to work in a fast paced environment while delivery exceptional customer serviceAbility to follow procedures and adhere to company guidelines and standardsComfortable learning and using various computer systems to accurately input rental informationBenefits and PerksCompetitive Rate + loadings + performance BonusesEmployee discounts on car rental across Avis Budget GroupFull training provided to help you achieve your goals & reach your potentialWellbeing programme including discounted life insurance options + discounted health cover + superannuation optionsEmployee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeingAbout Avis Budget GroupWe don't just rent cars. We're changing the way people move. Across our world-famous brands - Avis, Budget, Zipcar, and Apex - we're leading the way for the global mobility industry.Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.RockhamptonQueenslandAustralia