Customer & Operations Specialist - Casual & Full-Time

Avis Budget Group; Maroochydore; Hybrid; AUD 68,000 - 72,000; Full time

Benefits offered by this job

Free Staff Parking

5 Weeks Annual Leave

Wellbeing program with life insurance

Job summary

Avis Budget Group at Sunshine Coast Airport (Qld) is hiring a Customer & Operations Specialist in casual and full-time roles. You will greet customers, process bookings, clean and inspect vehicles, and respond to inquiries, with full training provided. The role offers 3-4 days per week, a supportive culture, and staff benefits.

Join a global company with opportunities for growth, driving a positive customer experience in a dynamic travel environment on the Sunshine Coast.

Qualifications

• Experience in customer service, retail, hospitality, or sales.
• Availability to work on a rotating roster across 3-4 days per week.
• Must have full and valid Australian driver’s licence.

Responsibilities

• Interact with customers face to face at the rental counter.
• Complete rental transactions, contracts and bookings.
• Clean vehicles to company standards and inspect for damages.
• Respond to general customer inquiries and promote the Avis Budget Group brand.

Skills

Customer service

Retail

Hospitality

Sales

Driver's license

Computer systems

Attention to detail

Fast-paced environment

Tools

Computer systems

Job description

Customer & Operations Specialist - Casual & Full-Time

Start Your Career Journey in the Sunshine Coast with Avis Budget Group!

Dreaming of a role where every day brings something new?

Join us at our Sunshine Coast Airport location, and become part of a team that helps travellers create unforgettable experiences.

If you thrive in a fast-paced, dynamic environment and love the buzz of international travel, this is your chance to be at the heart of it all.

Your next adventure starts here. Ready to take our operations to new heights?

Sunshine Coast Airport, QLD Location

Casual role 3-4 days per week

5 Weeks of Annual Leave

Mix of 4 & 5 day working weeks

$34.96ph + Loadings + Bonus Structure

Free Staff Parking

Supportive, Friendly, and Inclusive Culture

Entry-Level Opportunity with Full Training Provided

Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

Interact with our customers face to face, promoting the Avis Budget Group brand

Completing rental transactions, contracts and bookings

Cleaning the interior and exterior of our vehicles according to company standards

Inspecting vehicles for any damages that occurred during the previous rentals

Want to see what the role looks like in action?

Click below to watch a short video overview of the Rental Operations Agent role at our Brisbane Airport location.

https://youtu.be/Aq365vlS7C8?si=oKXkWi1UBpE9cH3w

What We’re Looking For:

Afull and valid Australian driver’s licence

Availability to work on a rotating roster across 3-4 days per week

Experience incustomer service, retail, hospitality, or salesis a plus

Ability to work in afast-paced environmentwhile delivering exceptional service

Comfortable usingcomputer systemsto manage bookings and rental information

Strong attention to detail and ability to follow procedures

Casual

$34.96ph + loadings + performance bonuses

Full-Time

Competitive Salary + Loadings & Bonus

Average Annual Earnings $65,000-$70,000

55 Weeks of Annual Leave for FT

Wellbeing programincluding life insurance, discounted health cover & superannuation options

Access to discounts on retail, fitness, cinema, and more

Employee discountson car rentals across Avis Budget Group

24/7 Mental Health Supportvia Employee Assistance Program (EAP)

Comprehensive trainingto help you succeed and grow

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.