Customer & Operations Representative (Casual)

Avis Budget Group; Mount Isa City; On-site; AUD 56,000 - 79,000; Part time

Benefits offered by this job

$48.95ph + loadings + performanceBonu$

Wellbeing program

Discounts on retail, fitness, cinema,

Employee discounts on car rentals

24/7 Mental Health Support

Comprehensive training

Job summary

Avis Budget Group is seeking an entry-level Customer Service Clerk at Mount Isa Airport. You’ll greet customers at the rental counter, process bookings, and respond to inquiries with a friendly, proactive approach.

This casual role (3-4 days per week) includes full training, a rotating roster, and growth potential in a global company. You’ll handle transactions, vehicle checks, and provide excellent service to all customers.

Qualifications

• Full and valid Australian driver’s license.
• Availability to work a rotating roster including weekends, evenings, and public holidays.
• Experience in customer service, retail, hospitality, or sales is a plus.
• Ability to work in a fast-paced environment while delivering exceptional service.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.

Responsibilities

• Interact with customers face to face, promoting the Avis Budget Group brand.
• Completing rental transactions, contracts and bookings.
• Cleaning the interior and exterior of our vehicles according to company standards.
• Inspecting vehicles for any damages that occurred during the previous rentals.

Job description

Career Snapshot:

• Mount Isa Airport, Qld Location
• Casual Role 3-4 days per week
• $48.95ph + Loadings + Performance Bonuses
• Supportive, Friendly, and Inclusive Culture
• Entry-Level Opportunity with Full Training Provided
• Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

What We’re Looking For:

• Afull and valid Australian driver’s licence
• Availability to work arotating roster(including weekends, evenings, and public holidays)
• Experience incustomer service, retail, hospitality, or salesis a plus
• Ability to work in afast-paced environmentwhile delivering exceptional service
• Comfortable usingcomputer systemsto manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits:

• $48.95ph + loadings + performance bonuses
• Wellbeing programincluding life insurance, discounted health cover & superannuation options
• Access to discounts on retail, fitness, cinema, and more
• Employee discountson car rentals across Avis Budget Group
• 24/7 Mental Health Supportvia Employee Assistance Program (EAP)
• Comprehensive trainingto help you succeed and grow

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.