Customer Service Representative (Casual)

Avis Budget Group; Townsville City; On-site; AUD 40,000 - 57,000; Full time

Benefits offered by this job

Competitive hourly rate

Loadings & bonuses

Wellbeing program

Discounts on retail & more

Employee discounts on rentals

24/7 mental health support

Comprehensive training

Job summary

Avis Budget Group is hiring for a casual customer service role at Townsville Airport. You will greet customers, handle bookings at the rental counter, and assist with general inquiries. The position offers a rotating roster, full training, and the chance to grow with a global leader in mobility solutions.

The role emphasizes delivering excellent service in a fast-paced setting. A valid Australian driver’s licence and willingness to work weekends and holidays are required.

Qualifications

• Full and valid Australian driver’s licence required.
• Willingness to work a rotating roster including weekends and public holidays.
• Experience in customer service, retail, hospitality, or sales is a plus.
• Able to thrive in a fast-paced environment while delivering exceptional service.
• Comfortable using computer systems to manage bookings and information.
• Strong attention to detail and ability to follow procedures.

Responsibilities

• Establish customer car rental needs by listening and understanding.
• Explain ABG add-ons and services to match customer needs.
• Communicate rental procedures and guidelines clearly.
• Complete rental bookings in a timely, accurate manner.
• Answer customer questions and inquiries.

Skills

Australian driver’s licence

Rotating roster

Customer service

Fast-paced environment

Computer systems

Attention to detail

Job description

Start Your Career Journey in Townsville with Avis Budget Group! Dreaming of a role where every day brings something new?

Join us at our Townsville Airport location and become part of a team that helps people move with confidence and ease.

If you thrive in a fast-paced, hands-on environment and enjoy delivering great customer service, this is your chance to be part of a global leader in mobility solutions.

Career Snapshot:

Townsville Airport, QLD Location

Casual role 3-4 days per week

$34.96ph + Loadings & Bonuses

Entry-Level Opportunity with Full Training Provided

Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

• Establishing customer car rental needs by actively listening
• Review in detail ABG’s various add on’s and services as to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answering customer questions and inquiries

Want to see what the role looks like in action?

What We’re Looking For:

• A full and valid Australian driver’s licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits:

Competitive hourly rate ($34.96ph) + loadings + performance bonuses

Wellbeing program including life insurance, discounted health cover & superannuation options

Access to discounts on retail, fitness, cinema, and more

Employee discounts on car rentals across Avis Budget Group

24/7 Mental Health Support via Employee Assistance Program (EAP)

Comprehensive training to help you succeed and grow

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportation solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

TownsvilleQueenslandAustralia