Customer & Operations Representative (Casual)

Australia WTH Pty Limited; Luddenham; On-site; AUD 40,000 - 57,000; Full time

Benefits offered by this job

$34.96ph + loadings + performancebonu​

Wellbeing program including life insur

Access to discounts on retail, fitness

Employee discounts on car rentals

24/7 Mental Health Support via EAP

Comprehensive training to help you

Free Staff Parking

Job summary

Avis Budget Group at Western Sydney Airport in NSW is hiring a Casual Customer Service Agent to be the face of our brand at the rental counter. You will handle bookings, assist travelers, and contribute to a seamless rental experience.

You’ll work 3–4 days per week, including weekends, with a starting rate of $34.96 per hour plus loadings and performance bonuses. A valid Australian driver’s licence and a friendly, detail-oriented approach are essential.

Qualifications

• Full and valid Australian driver’s licence.
• Availability to work a rotating roster (including weekends, evenings, and public holidays).
• Experience in customer service, retail, hospitality, or sales is a plus.
• Ability to work in a fast-paced environment while delivering exceptional service.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.

Responsibilities

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

Skills

Customer service

Retail

Hospitality

Sales

Attention to detail

Tools

Booking systems

Job description

Start Your Career Journey at Western Sydney Airport with Avis Budget Group! Dreaming of a role where every day brings something new? Join us at Western Sydney Airport, Australia's gateway to the world, and become part of a team that helps travellers create unforgettable experiences. If you thrive in a fast-paced, dynamic environment and love the buzz of international travel, this is your chance to be at the heart of it all. Your next adventure starts here. Ready to take our operations to new heights?

Career Snapshot

Western Sydney Airport, NSW

Location: Casual Role 3-4 days per week

Free Staff Parking

$34.96ph + Loadings + Performance Bonuses

About the Role In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What You’ll do

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

What We’re Looking For

• A full and valid Australian driver’s licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits

• $34.96ph + loadings + performance bonuses
• Wellbeing program including life insurance, discounted health cover & superannuation options
• Access to discounts on retail, fitness, cinema
• Employee discounts on car rentals across Avis Budget Group
• 24/7 Mental Health Support via Employee Assistance Program (EAP)
• Comprehensive training to help you succeed and grow
• Free Staff Parking

Who We Are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions. Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

Luddenham New South Wales Australia

A vehicle rental provider of choice for travelers around the world, Avis Budget Group is powered by our people, our partners, and technology. We operate some of the most recognized brands in the industry through Avis, Budget, and Zipcar, along with local brands such as Payless, France Cars, Apex, and Maggiore.