Rental Operations Agent

Avis Budget Group; Sydney; On-site; AUD 40,000 - 57,000; Part time

Benefits offered by this job

Competitive hourly rate

Wellbeing program

Discounts on retail and services

Employee discounts on rentals

Mental health support (EAP)

Comprehensive training

Job summary

Avis Budget Group at Western Sydney Airport is hiring for a casual customer service role at the rental counter. You’ll greet customers, process bookings, and help with general inquiries while representing our brand.

You’ll work 3-4 days per week, including weekends and evenings, with an hourly rate of $34.96 plus loadings and performance bonuses. Comprehensive training and a supportive team await you.

Qualifications

• Full and valid Australian driver’s licence.
• Availability to work a rotating roster (including weekends, evenings, and public holidays).
• Experience in customer service, retail, hospitality, or sales is a plus.
• Ability to work in a fast-paced environment while delivering exceptional service.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.

Responsibilities

• Interact with our customers face to face, promoting the Avis Budget Group brand.
• Completing rental transactions, contracts and bookings.
• Cleaning the interior and exterior of our vehicles according to company standards.
• Inspecting vehicles for damages that occurred during the previous rentals.

Skills

Customer service

Retail experience

Hospitality experience

Sales skills

Face-to-face interaction

Booking systems

Tools

Booking software

Job description

Start Your Career Journey at Western Sydney Airport with Avis Budget Group!

Dreaming of a role where every day brings something new?

Join us at WesternSydney Airport, Australia's gateway to the world, and become part of a team that helps travellers create unforgettable experiences.

If you thrive in a fast-paced, dynamic environment and love the buzz of international travel, this is your chance to be at the heart of it all.

Your next adventure starts here. Ready to take our operations to new heights?

Career Snapshot:

• Western Sydney Airport, NSW Location
• Casual Role 3-4 days per week
• $34.96ph + Loadings + Performance Bonuses
• Supportive, Friendly, and Inclusive Culture
• Entry-Level Opportunity with Full Training Provided
• Global Company with Career Growth Potential

About the Role

In this role you will be the face of our brand! You’ll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you’ll do

• Interact with our customers face to face, promoting the Avis Budget Group brand
• Completing rental transactions, contracts and bookings
• Cleaning the interior and exterior of our vehicles according to company standards
• Inspecting vehicles for any damages that occurred during the previous rentals

What We’re Looking For:

• A full and valid Australian driver’s licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits:

• $34.96ph + loadings + performance bonuses
• Wellbeing programincluding life insurance, discounted health cover & superannuation options
• Access to discounts on retail, fitness, cinema, and more
• Employee discountson car rentals across Avis Budget Group
• 24/7 Mental Health Supportvia Employee Assistance Program (EAP)
• Comprehensive trainingto help you succeed and grow

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.