Customer Service Representative (Casual)

United States 1 AB Car Rental Services; Sydney; On-site; AUD 40,000 - 57,000; Part time

Benefits offered by this job

Hourly pay

Loadings

Bonuses

Wellbeing program

Employee discounts

Job summary

Avis Budget Group in Western Sydney is seeking an enthusiastic entry-level team member to be the face of our brand at the rental counter. You will interact with customers, complete bookings, and respond to general inquiries, learning the AVIS way from day one.

This casual role offers full training, a rotating roster including weekends, and the chance to grow within a global leader in mobility solutions, with access to employee discounts and wellbeing programs.

Qualifications

• Australian driver’s license required.
• Availability to work a rotating roster, including weekends and holidays.
• Experience in customer service, retail, hospitality, or sales is a plus.
• Ability to work in a fast-paced environment while delivering excellent service.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and adherence to procedures.

Responsibilities

• Establish rental needs by listening actively.
• Explain ABG add-ons and services to suit customers.
• Communicate rental procedures and guidelines clearly.
• Complete rental bookings accurately and promptly.
• Answer customer questions and inquiries.

Skills

Driver's license

Rotating roster

Customer service

Fast-paced environment

Computer skills

Attention to detail

Job description

Start Your Career Journey in Western Sydney with Avis Budget Group! Dreaming of a role where every day brings something new?

If you thrive in a fast-paced, hands-on environment and enjoy delivering great customer service, this is your chance to be part of a global leader in mobility solutions.

Career Snapshot

Location: Western Sydney Airport, NSW

Contract type: Casual role 3-4 days per week

Pay: $34.96ph + Loadings & Bonuses

Opportunity: Entry-Level Opportunity with Full Training Provided

Company: Global Company with Career Growth Potential

Luddenham, New South Wales, Australia

About the Role

In this role you will be the face of our brand! You'll interact with our customers at the rental counter, complete rental bookings and responding to general customer inquiries.

What you\'ll do

• Establishing customer car rental needs by actively listening
• Review in detail ABG's various add on\'s and services as to determine what may best suit the customer
• Communicate rental procedures and guidelines effectively
• Complete rental bookings in a timely, efficient and accurate manner
• Answering customer questions and inquiries

What We\'re Looking For

• A full and valid Australian driver\'s licence
• Availability to work a rotating roster (including weekends, evenings, and public holidays)
• Experience in customer service, retail, hospitality, or sales is a plus
• Ability to work in a fast-paced environment while delivering exceptional service
• Comfortable using computer systems to manage bookings and rental information
• Strong attention to detail and ability to follow procedures

Perks & Benefits

• Competitive hourly rate ($34.96ph) + loadings + performance bonuses
• Wellbeing program including life insurance, discounted health cover & superannuation options
• Access to discounts on retail, fitness, cinema, and more
• Employee discounts on car rentals across Avis Budget Group
• 24/7 Mental Health Support via Employee Assistance Program (EAP)
• Comprehensive training to help you succeed and grow

Who We Are

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we are moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company\'s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportation solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.