Customer Operations: Assistant Director, Growth & Experience

Best Practice Software Pty Ltd; Queensland; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

B-Perks Program

Flexible work arrangements

Growth opportunities

Job summary

Best Practice Software is seeking an Assistant Director, Customer Operations in Bundaberg, Queensland to lead Account Management and Customer Experience streams, shaping sales growth and delivering seamless customer journeys.

You will oversee senior client relationships, coach leaders, and partner with the Director to drive strategy,resources and continual improvement across the directorate. This is a leadership role in health technology services.

Qualifications

• Significant experience leading leaders, with a track record of building high performing, engaged teams.
• Strategic thinking: you can see the bigger picture, set long term direction and turn it into practical plans.
• Strong commercial awareness and experience in sales, account management or customer experience.
• Confidence managing complex stakeholder relationships and negotiating good outcomes when things get tricky.
• A coaching style of leadership that grows people, celebrates wins and encourages curiosity and continuous learning.

Responsibilities

• Lead the Account Management and Customer Experience streams, setting clear priorities, coaching your leaders and building a team culture people love.
• Shape and drive strategy for sales and account growth, using customer insights and segmentation to find the best opportunities to grow and keep our customers.
• Oversee complex sales from first enquiry through to proposal, deployment and follow up, so every customer has a seamless and personal experience.
• Act as a senior escalation point for key customers and build strong, lasting relationships with stakeholders inside and outside the business.
• Partner with the Director to plan for the future, manage resources and performance, and champion quality, knowledge and continual improvement across the directorate.

Skills

Leadership

Strategic thinking

Sales / Account management

Stakeholder management

Coaching

Adaptability

Job description

Best Practice Software is seeking an Assistant Director, Customer Operations in Bundaberg, Queensland to lead Account Management and Customer Experience streams, shaping sales growth and delivering seamless customer journeys.

You will oversee senior client relationships, coach leaders, and partner with the Director to drive strategy,resources and continual improvement across the directorate. This is a leadership role in health technology services.