Assistant Director, Customer Operations

Best Practice Software Pty Ltd; Sharon; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Birthday leave

Health & wellbeing bonus

Sponsored rewards

Leadership development program

Job summary

Best Practice Software in Bundaberg, Queensland is seeking an Assistant Director, Customer Operations to lead Account Management and Customer Experience streams, shaping strategy for sales growth. You will oversee complex sales from enquiry to deployment and act as a senior escalation point for key customers, building lasting stakeholder relationships.

The role requires coaching leaders, strategic thinking and a strong focus on quality and continual improvement within a health IT environment.

Qualifications

• Proven experience leading senior teams and building high-performing cultures.
• Strategic thinker with ability to translate vision into actionable plans.
• Strong sales, account management or customer-experience background.
• Excellent stakeholder management and negotiation skills.
• Experience in health technology or Australasian health sector is a plus.

Responsibilities

• Lead the Account Management and Customer Experience streams, coaching leaders and building a team culture people love.
• Shape and drive strategy for sales and account growth, using customer insights and segmentation to find opportunities.
• Oversee complex sales from first enquiry through to proposal, deployment and follow-up for a seamless experience.
• Act as a senior escalation point for key customers and build strong relationships with stakeholders inside and outside the business.
• Partner with the Director to plan for the future, manage resources and performance, and champion quality and continual improvement.

Job description

Negotiable package offered to the right applicant.

At Best Practice Software, our vision is communities connected with care. We’re achieving this through our mission to build a culture people love, where:

• we value customers,
• we work together for success,
• we are accountable for our actions,
• we innovate for the future, and
• we celebrate diversity and inclusion.

If you share our vision and values, please consider this exciting career opportunity to join our growing team in Bundaberg, Queensland.

You’re unique, and we value that.

As an Assistant Director, Customer Operations, we’ll call on your unique talents, skills, expertise, and experience to:

• Lead the Account Management and Customer Experience streams, setting clear priorities, coaching your leaders and building a team culture people love.
• Shape and drive strategy for sales and account growth, using customer insights and segmentation to find the best opportunities to grow and keep our customers.
• Oversee complex sales from first enquiry through to proposal, deployment and follow up, so every customer has a seamless and personal experience.
• Act as a senior escalation point for key customers and build strong, lasting relationships with stakeholders inside and outside the business.
• Partner with the Director to plan for the future, manage resources and performance, and champion quality, knowledge and continual improvement across the directorate.

We believe our ideal applicant will demonstrate the following attributes:

• Significant experience leading leaders, with a track record of building high performing, engaged teams.
• Strategic thinking: you can see the bigger picture, set long term direction and turn it into practical plans.
• Strong commercial awareness and experience in sales, account management or customer experience.
• Confidence managing complex stakeholder relationships and negotiating good outcomes when things get tricky.
• A coaching style of leadership that grows people, celebrates wins and encourages curiosity and continuous learning.
• Honesty, accountability and reliability, with a genuine commitment to living our values.
• Adaptability and calm under pressure, with the ability to juggle priorities and meet deadlines.
• A drive to keep learning and an ambition to step up to an Executive role. Experience in health technology or the Australasian health sector is a big plus.

What’s in it for you?

• Market-leading benefits that make us a proven local employer of choice.
• Flexible work arrangements that help you strike the right career balance.
• Exciting start to, or positive development of, your Health IT career, with brilliant internal growth opportunities.
• Belong as part of a dynamic and highly supportive team with a strong dedication to the mission. Enrich your experience by supporting our frontline healthcare heroes across Australasia.

Our team members enjoy exclusive access to our brilliant B-Perks Program, offering great rewards like birthday leave, an annual health and wellbeing bonus, and sponsored rewards to recognise outstanding contributions. You’ll also access our leadership development program and learning opportunities across our group of businesses and enjoy the freedom and flexibility to work as you work best. We offer purpose and impact, an inclusive culture, a connected workforce, transparent leadership, and growth and belonging.

Your new career starts here.