Customer Lead Specialist

Symbos; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Job summary

Symbos is seeking a Customer Lead Specialist in Melbourne to engage Nissan enquirers online and via social channels. You will assess interest, qualify prospects, and pass qualified leads to Nissan dealers with clear, actionable information.

In this role you’ll follow Nissan scripts, maintain accurate records, and deliver a smooth handover to the dealer network. A customer-first mindset and strong communication are essential in a fast-paced outsourcing environment.

Qualifications

• Previous experience in customer service, contact centre, telesales or similar.
• Comfort following a script and asking concise, relevant questions.
• Experience using CRM or lead-management systems is advantageous.

Responsibilities

• Lead Qualifier: Contact prospective Nissan customers via web, social or digital channels.
• Customer Connector: Conduct short, structured conversations to understand needs and intent.
• Dealer Handover: Pass genuine opportunities to Nissan dealers with clear information.
• Accurate Recorder: Record interactions and outcomes in the lead-recording tool.
• Customer Experience Champion: Maintain a friendly, professional, customer-first approach.

Skills

Lead Qualifier

Customer Engagement

Dealer Handover

CRM Proficiency

Active Listening

Clear Communication

Detail Orientation

Time Management

Tools

CRM systems

Lead-management tools

Job description

• Recognised brand: Support customer engagement for Nissan in a newly created role.
• Monday to Friday: Enjoy weekday work with no weekend requirement currently identified.
• Structured support: Work from scripts and Nissan-led training.
• Customer-first conversations: Use your communication skills to create a smooth handover from enquiry to dealer follow-up.
• Project opportunity: Be part of a new functioning a casual role, that helps improve response times, lead quality and customer experience.

As a Customer Lead Specialist, you will contact customers who have submitted enquiries through Nissan's website, social media or digital channels, understand their level of interest, and pass genuinely interested prospects through to the appropriate Nissan dealers.

What You’ll Be Doing;

• Lead Qualifier: Contact prospective Nissan customers who have submitted an enquiry through web, social or digital channels.
• Customer Connector: Have short, structured outbound conversations to understand customer needs, purchase intent and next steps.
• Dealer Handover: Pass genuine, qualified sales opportunities to the appropriate Nissan dealer with clear and useful information.
• Accurate Recorder: Capture customer interactions, qualification outcomes and after-call notes clearly in the relevant system or lead-recording tool.
• Customer Experience Champion: Maintain a friendly, professional and customer-first approach in every interaction.

The Mindset You’ll Bring;

• Clear Communicator: You are confident speaking with customers over the phone and can keep conversations friendly, concise and professional.
• Active Listener: You can quickly understand what a customer is looking for and identify whether there is genuine interest and direct response to assist the customers to the right teams.
• Detail Driven: You take pride in recording accurate information and completing administration correctly.
• Target Comfortable: You are motivated by activity goals and can manage your time effectively across a daily lead allocation.
• Adaptable: You are comfortable working in a fast-paced environment where processes may continue to evolve to find efficiencies and best response to the customer's needs.
• Customer First: You enjoy creating positive interactions with customers over the phone representing the Nissan Brand in Australia.

What You’ll Bring;

• Previous experience in customer service, contact centre, telesales, lead generation, appointment setting, retail, hospitality or another customer-facing environment.
• Strong verbal communication and listening skills.
• Confidence following a script and asking concise, relevant questions.
• Good time management and comfort working to daily activity expectations.
• Strong attention to detail and accurate data entry skills.
• Experience using CRM, lead-management or customer-contact systems would be advantageous.
• Automotive experience is helpful but not essential.

Success in this role is about providing Nissan customers with a fast and professional response to their enquiry, while giving Nissan dealers better-quality information to support a meaningful sales conversation. This is not a vehicle sales role; it is about identifying genuine customer intent, qualifying the opportunity and creating a seamless handover.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

About Symbos;

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 2,000+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique 'Glocal' delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That's why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations People; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you're passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.

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