Customer Care Agent – Live Events and Ticketing

Recoveries Corp; Melbourne; Sur place; AUD 34 000 - 44 000; Temps partiel

Résumé du poste

Symbos is seeking a Customer Care Agent for live events and ticketing based in South Melbourne. You will handle inbound calls and Zendesk tickets, assist customers with account access, ticket purchases, refunds and exchanges, and explain event terms clearly.

You will move enquiries forward efficiently while maintaining accuracy and a customer-first mindset. You'll join a growing team in a global live entertainment and ticketing business, with training provided and a friendly, fast-paced

Qualifications

• Experience in a contact centre or other high-volume customer service environment.
• Calm and resilient approach when things get busy.
• Clear, thoughtful written and verbal communication.
• Good judgement to work through complex or sensitive enquiries.
• Care for the details with focus on quality and accuracy.
• Curiosity to learn different event requirements, systems and processes.
• Reliability, positive energy and a team mindset.
• Zendesk experience is helpful but not essential — trainable.

Responsabilités

• Handle inbound calls and Zendesk tickets from customers.
• Assist with account access, ticket purchases, refunds, exchanges and resale.
• Explain event terms and conditions in an easy-to-understand way.
• Move enquiries forward efficiently while ensuring accuracy.
• Be proactive in finding the best outcome for customers.
• Prepare for busy on-sale periods and adapt to changing event demands.

Connaissances

Contact centre experience

Calm under pressure

Clear communication

Team player

Attention to detail

Curiosity to learn

Reliability

Zendesk familiarity

Outils

Zendesk

Description du poste

Customer Care Agent – Live Events and Ticketing

You’ll be there when customers need a little extra help—whether they are trying to access their account, purchase a ticket, understand their options or work through something that has not gone to plan. Every event is different, so you’ll use your judgement, curiosity and customer-first mindset to find the right way forward.

What your day could look like

• Helping customers through inbound calls and Zendesk tickets.
• Supporting enquiries about account access, ticket purchases, accessible ticketing, refunds, exchanges and resale.
• Making event-specific terms and conditions easy to understand.
• Moving through enquiries efficiently while taking the time to get things right.
• Thinking creatively and using initiative to find the best possible customer outcome.
• Getting ready for busy on-sale periods and adapting as event demands change.

What you’ll bring

• Experience in a contact centre or another high-volume customer service environment.
• A calm and resilient approach when things get busy.
• Clear, thoughtful written and verbal communication.
• Good judgement and the confidence to work through complex or sensitive enquiries.
• Care for the details, with a strong focus on quality and accuracy.
• Curiosity and the ability to learn different event requirements, systems and processes.
• Reliability, positive energy and a genuine team mindset.

A few things to know

• These are casual positions based on-site in South Melbourne.
• You’ll work across a seven-day roster, with operating hours extending into the evening and availability required on Saturdays and Sundays.
• We’ll set you up with structured training in customer care standards, systems and role expectations.
• Zendesk experience is helpful, but it is not essential—we can teach you.
• You’ll join a growing customer care team supporting a global live entertainment and ticketing business.

Why you’ll enjoy being part of it

You’ll be part of a welcoming, energetic environment where people care about doing a great job for customers and supporting one another. It is a chance to build your experience in live events and ticketing, learn as you go and be part of a team where no two events—or days—are quite the same.

Sound like you?

If you enjoy helping people, feel comfortable working at pace and like the idea of being connected to the world of live entertainment, we’d love to hear from you. Bring your energy, care and customer-first thinking to the team.

About Symbos

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 2,000+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including First Nations People; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.