Customer Service Officer

Ebos Group; Australia; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Employee Share Plan

Company Paid Parental Leave

Employee Assistance Program for Mental

Staff Awards

Employee Referral Program

Health Insurance Discounts

Job summary

EBOS Group's Symbion division is seeking a dedicated Customer Service Specialist to join our National Customer Service Team in Australia. You will deliver superior customer service to internal and external customers and build lasting relationships.

You will collaborate with departments to support seamless operations, respond to inquiries promptly, and ensure accurate transaction processing while maintaining confidentiality and professionalism across multiple channels.

Qualifications

• Excellent interpersonal and communication skills with a professional phone manner.
• Strong customer service skills with the ability to exceed expectations.
• Ability to multi-task in a fast-paced environment.
• Proficiency in Microsoft Word and Excel.

Responsibilities

• Deliver superior customer service to internal and external customers.
• Collaborate with departments to support seamless operations.
• Respond to inbound enquiries within agreed timeframes.
• Ensure transactions are processed accurately with attention to detail.
• Identify, capture and resolve customer concerns, escalating as needed.
• Manage queue calls and requests from multiple channels.
• Provide consistent support to stakeholders and maintain confidentiality.

Skills

Customer service excellence

Interpersonal skills

Phone and email etiquette

Multi-tasking

Problem solving

Salesforce knowledge

Genesys knowledge

SAP knowledge

MS Word & Excel

Education

High school diploma or equivalent

Tools

Salesforce

Genesys

SAP

Job description

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The Company

Symbion is a national wholesaler of healthcare services and products with over 3,850 retail pharmacy customers and 1,800 hospital customers across Australia.

Symbion is a division of EBOS Healthcare and part of EBOS Group Pty Ltd. With almost 5,700 employees in 133 locations across Australia, New Zealand, and Southeast Asia EBOS Group is the largest and most diversified Australasian marketer, wholesaler and distributor of healthcare, medical and pharmaceutical products. It is also a leading marketer and distributor of recognised animal care brands.

EBOS Group is publicly listed on the New Zealand and Australian stock exchanges.

The Opportunity

The Symbion National Customer Service Team is seeking a dedicated Customer Service Specialist to join our dynamic and high‑performing team. If you are passionate about delivering exceptional customer service and building strong, lasting relationships, we would love to hear from you.

What You Will Do

• Deliver superior customer service to internal and external customers, fostering strong and positive relationships.
• Collaborate effectively with all departments to support seamless operations.
• Respond to all inbound enquiries within agreed timeframes.
• Ensure all transactions are processed with accuracy and attention to detail.
• Identify, capture, and resolve customer concerns or recurring issues, escalating to the appropriate department within agreed timelines.
• Manage queue calls and process requests received from multiple channels.
• Provide consistent support to both internal and external stakeholders.
• Develop cross‑functional capability across all customer service tasks.
• Communicate updates to the Customer Service team as required.
• Maintain flexibility with break times to support smooth daily operations.
• Assist the Customer Service Manager with tasks and projects as needed.
• Commit to continuous skill development and improvement.
• Maintain a positive attitude and treat all staff and customers with respect at all times.
• Adhere to company policies, procedures, and expectations relating to conduct, workload, and teamwork.

What We Are Looking For

• Excellent interpersonal and communication skills, including a professional phone manner.
• Strong customer service skills with the ability to exceed expectations and deliver consistent value.
• A genuine desire to go above and beyond for customers.
• Knowledge of pharmaceutical products (desirable but not essential).
• Ability to multi‑task effectively in a fast‑paced environment.
• Resilience in managing setbacks, frustrations, or unexpected outcomes.
• Confident communication and sound conflict resolution skills.
• Strong problem‑solving ability for both customer and internal issues.
• Intermediate computer and keyboard skills, with proficiency in Microsoft Word and Excel.
• Understanding of company policies, processes, and procedures.
• Customer‑focused mindset with the ability to build rapport with stakeholders at all levels.
• Strong team contribution, initiative, and reliability.
• Ability to maintain confidentiality at all times.
• Previous experience with Salesforce, Genesys, or SAP is highly desirable.

Benefits

This is a unique opportunity to work in a company where you are valued, given the recognition you deserve and suitably rewarded for your hard work.Other benefits include:

• Employee Share Plan;
• Company Paid Parental Leave;
• Employee Assistance Program for Mental Health Wellbeing;
• Staff Awards;
• Employee Referral Program;
• Health Insurance Discounts;
• And More.

We are committed to fostering a workplace that values diversity and inclusion. As an equal opportunity employer, we actively strive to build a gender-equitable team and cultivate a culture that embraces individuals from all walks of life. We welcome applications from candidates of diverse backgrounds, abilities, ages, and cultures (including First Nations Peoples).Our commitment to inclusivity extends to supporting candidates with disabilities throughout the recruitment process. If you require any accommodations due to disability, please inform us by reaching out to [e-mail]. We believe that a diverse and inclusive workforce enriches our organisation and contributes to our success.

Pre-employment checks may be required and will be discussed with the successful candidate.

We are unable to proceed with your application if your current visa restrictions preclude you from being able to perform the role in line with immigration laws.