Customer Loyalty Officer

Nissan; Melbourne; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

On-site parking

Hybrid work options

Career development

Job summary

Nissan Financial Services in Mulgrave, Melbourne is seeking a Customer Loyalty Officer for two fixed-term roles covering parental leave. You will engage with existing customers as their finance contracts mature, guiding them through options and enabling next steps with dealerships and the Nissan network.

You’ll build relationships, identify retention opportunities, and work across refinancing, variations and finance solutions to keep customers engaged with Nissan Financial Services.

Qualifications

• Experience in a customer-facing role with a focus on retention and service quality.
• Ability to communicate clearly across multiple channels and build rapport.

Responsibilities

• Build lasting relationships with customers through proactive conversations.
• Explain options as finance contracts mature to guide next steps.
• Create retention opportunities through refinancing, variations or finance solutions.
• Connect customers with dealer network for next vehicle opportunities.
• Support Nissan Future Value customers and dealers to ensure smooth end-of-term experiences.
• Generate quality leads and provide clear information on next steps.

Skills

Customer service

Communication

Relationship building

Target driven

Tools

CRM systems

Job description

Customer Loyalty Officer | Nissan Financial Services

2 x Fixed Term December & January Start | Mulgrave (Hybrid)

YOUR OPPORTUNITY

This is your opportunity to turn great customer conversations into long-term relationships with Nissan Financial Services.

Joining our Loyalty and Retention team, you'll work with existing customers as they approach important moments in their finance journey, helping them understand their options and making the next step as simple as possible. That could mean helping a customer refinance, exploring a variation, supporting a new finance application or connecting them back with the dealer network for their next vehicle.

This is a customer-focused role with a commercial edge. You'll build relationships, uncover opportunities and help create experiences that keep customers connected with Nissan Financial Services.

We have two fixed-term roles available covering parental leave, giving you the chance to build valuable financial services experience and make an impact from day one.

Why you'll love working with us

At Nissan, great people are at the heart of our business. We want you to do great work, enjoy the people you work with and have opportunities to keep growing.

Drive your career forward | Build valuable experience across customer loyalty, financial services, sales and relationship management.

Work with good people | Join a collaborative Loyalty and Retention team focused on creating better customer outcomes.

Enjoy flexibility | Benefit from flexible hybrid working options and on-site parking.

Make an impact | The conversations you have directly influence customer retention, future finance opportunities and the experience customers have with Nissan.

What you'll make happen

This isn't about simply taking calls. It's about creating reasons for customers to stay with us.

• Build lasting relationships through proactive inbound and outbound customer conversations.
• Guide customers through their next move by explaining available options as their finance contract approaches maturity.
• Create retention opportunities through refinancing, variations and relevant finance solutions.
• Connect customers with our dealer network when they're ready to explore their next vehicle.
• Support Nissan Future Value customers and work closely with dealers to create a smooth end-of-term experience.
• Generate quality leads and make sure customers and dealers have clear information, expectations and next steps.
• Support new finance applications where appropriate.
• Make every interaction count by creating an experience that is easy, positive and genuinely helpful.

What you'll bring

We're looking for someone who enjoys building relationships and knows how to turn a customer conversation into the right outcome.

• Experience in a direct selling environment is highly regarded, customer service environment is required
• Confidence working towards targets while maintaining a strong customer experience.
• The ability to quickly build rapport, ask the right questions and understand what a customer actually needs.
• Strong communication skills across both phone and digital channels.
• Confidence navigating different systems and managing multiple customer interactions.
• Sound judgement when discussing customer financial circumstances.
• A positive, proactive and accountable approach.
• Curiosity and a genuine desire to keep learning and improving.

DON'T TICK EVERY BOX?

Build more than your next role

At Nissan Financial Services, you'll be part of a business focused on creating better experiences for customers and dealer partners.

You'll build valuable financial services experience, work alongside people who want to see you succeed and develop skills that can open up opportunities across Nissan.

READY TO MAKE YOUR MOVE?

COME FOR THE OPPORTUNITY. BUILD A CAREER WITH US. DARE BEYOND

At Nissan Financial Services, diversity and inclusion are fundamental to who we are. We welcome applications from people of all backgrounds and experiences and are committed to creating an environment where everyone feels valued, respected and empowered to succeed.