Technical Sales Representative - Energy Services

Recoveries Corp; City of Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Paid training

Onsite parking discount

Friday socials

Coffee machine and pool table

Weekly fruit

Job summary

Symbos is seeking an Outbound Sales Consultant for energy services in Melbourne. You will engage mainly with warm leads for ENGIE, assess needs, and guide customers through the sales journey with a friendly, supportive experience.

You will build product knowledge, provide quotations, and maintain relationships while aiming for clear sales targets. The role offers full training, collaboration across teams, and a culture that values initiative and customer focus.

Qualifications

• Experience in a sales role (contact centre, direct sales, or retail).
• Technical sales skills, sound understanding of pricing and/or commercial terms.
• Ability to confidently build rapport with customers.
• Motivated to achieve targets and goals both individually and within a team environment.
• Proficiency with Microsoft Office and relevant computer software and hardware.
• Strong organisational skills and attention to detail.
• Capacity to learn new skills, product, and technical knowledge.
• Utilities industry knowledge and/or experience.

Responsibilities

• Identifying and developing business and residential customers.
• Calling warm leads and customers who are already engaged with ENGIE.
• Assessing customer requirements; understanding their needs and recommending the right energy solution(s).
• Recommending and offering the right products/services and pricing quotations.
• Preparing quotations and proposals.
• Providing technical/product support to customers, including any ongoing support or follow-up after the sale.
• Managing ongoing customer relationships.
• Managing sales pipeline and complete customer sign‑ups end to end.
• Deliver confident, positive service while working towards clear sales targets.
• Maintaining ongoing customer relationships and assisting with product or service issues.
• Monitoring and reporting on customer feedback, market trends, competitor offerings and product performance.
• Maintaining detailed product and market knowledge.
• Monitoring market and other competitor activities.

Skills

Sales experience

Technical sales

Rapport building

Target driven

Microsoft Office

Organisational skills

Learning mindset

Utilities knowledge

Tools

Microsoft Office

Job description

Technical Sales Representative - Energy Services

Are you a sales professional with technical sales skills, looking to take the next step in your sales career? No cold calling - only WARM leads!

• Prime location - 2 minutes’ walk from Westfield Knox shopping centre
• Full paid training and induction provided
• Collaborative, innovative, and engaging culture

What we offer:

• Ongoing training and development programs
• Conveniently located minutes away from Westfield Knox shops, cafes, restaurants, etc.
• Discounted onsite staff parking
• Collaborative, innovative and engaging culture
• Friday afternoon social gatherings every week with weekly fresh fruit delivered on-site coffee machine and pool table

About our client:

Our client,ENGIE,is a leading Australian energy retailer providing gas and electricity to more than 700,000 accounts across VIC, SA, NSW, QLD and WA. They have partnered with us to grow their market share, providing exceptional customer service to all their clients!

About the role:

As an Outbound Sales Consultant, you’ll connect mainly with B2C and some B2B customers who have already shown interest in ENGIE. Your focus will be on warm, qualified leads, having genuine conversations, understanding what the customer needs, and making it easy for them to switch. You’ll manage the full sales journey while delivering a friendly, supportive customer experience. A key component of this role is to assess customer requirements and recommends suitable ENGIE products or energy solutions.

In this role, you will:

• Identifying and developing business and residential customers.
• Calling warm leads and customers who are already engaged with ENGIE.
• Assessing customer requirements; understanding their needs and recommending the right energy solution(s).
• Recommending and offering the right products/services and pricing quotations.
• Preparing quotations and proposals.
• Providing technical/product support to customers, including any ongoing support or follow-up after the sale.
• Managing ongoing customer relationships.
• Managing sales pipeline and complete customer sign‑ups end to end.
• Deliver confident, positive service while working towards clear sales targets.
• Maintaining ongoing customer relationships and assisting with product or service issues.
• Monitoring and reporting on customer feedback, market trends, competitor offerings and product performance.
• Maintaining detailed product and market knowledge.
• Monitoring market and other competitor activities.

About you:

• Experience in a sales role (contact centre, direct sales, or retail).
• Technical sales skills, sound understanding of pricing and/or commercial terms.
• Ability to confidently build rapport with customers.
• Motivated to achieve targets and goals both individually and within ateam environment.
• Proficiency with Microsoft Office and relevant computer software and hardware.
• Strong organisational skills and attention to detail.
• Capacity to learn new skills, product, and technical knowledge.
• Utilities industry knowledge and/or experience.

We are a Circle Back Initiative Employer - we commit to respond to every applicant.

About Symbos

Symbos is a growing, people-powered outsourcing services group with over 30 years of cross-industry experience, partnering with more than 250 clients across enterprise, government, and emerging sectors. Our team of 1,200+ professionals operate across Australia, New Zealand, Fiji, the Philippines, and South Africa, delivering meaningful outcomes across customer experience, managed services, and operational transformation.

We operate with a unique ‘Glocal’ delivery model, locally led, regionally integrated, ensuring clients benefit from both strong in-market accountability and smart delivery models across regions. With a track record of long-term partnerships, award-winning performance, and a culture built on agility and collaboration, Symbos is a place where great people come to do their best work.

We engage a workforce that represents the diverse communities and customers we support. That’s why we are committed to ensuring everyone is treated fairly, with respect and provided with inclusive and equal employment opportunities. We encourage applications from people of all ages, nationalities, abilities and cultures including first nations people; people from culturally diverse backgrounds; people with disabilities and all members of the LGBTQIA+ community. If you’re passionate about shaping the future of service delivery and want to be part of a team that values performance, innovation, and trust, Symbos offers the platform to thrive.