Geeks2U Operations Manager | Hybrid & Growth Focus

Officeworks Ltd; Melbourne; Ibrido; AUD 100.000 - 140.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible benefits program

Staff discounts across Wesfarmers and/

Employee wellbeing programs

Learning and development opportunities

Career growth within the group

Descrizione del lavoro

Officeworks is seeking a Geeks2U Operations Lead to oversee the operational performance of one of Australia’s largest technology support networks. Reporting to the Service Operation Manager, you will drive contractor network strategy, customer account administration, and governance while leading a small team to deliver exceptional outcomes.

This role offers influence on strategy, operational excellence, and measurable impact on business performance and customer outcomes within a hybrid work

Competenze

• Significant experience (7+ years) in operations, field services, workforce management, contractor engagement, or similar customer-focused service environments.
• Proven ability to manage end-to-end contractor or contingent workforce lifecycle, from onboarding to ongoing engagement.
• Strong knowledge of compliance, governance, risk management, and operational controls within a contractor-based workforce.
• Demonstrated leadership capability, with experience building, coaching, and developing high-performing teams.
• Experience overseeing financial administration activities, including invoicing, payments, reconciliations, accounts receivable, and reporting.
• Strong commercial mindset, balancing operational efficiency, customer outcomes, and business performance.
• Excellent stakeholder management and problem-solving skills, with the ability to influence across diverse teams and partner networks.

Mansioni

• Lead the national contractor network strategy, ensuring capability, quality and coverage align with customer demand.
• Manage the end-to-end contractor lifecycle, including attraction, onboarding, engagement, performance and retention.
• Oversee contractor administration, payments, compliance and governance processes.
• Lead customer account administration, including accounts receivable, refunds, reconciliations and debt collection.
• Coach and develop a team across contractor operations and customer service administration functions.
• Drive continuous improvement initiatives across systems, processes and reporting.

Conoscenze

Operational leadership

Contractor management

Compliance governance

Team development

Financial administration

Stakeholder management

Formazione

Business/Operations/Accounting degree

Descrizione del lavoro

Officeworks is seeking a Geeks2U Operations Lead to oversee the operational performance of one of Australia’s largest technology support networks. Reporting to the Service Operation Manager, you will drive contractor network strategy, customer account administration, and governance while leading a small team to deliver exceptional outcomes.

This role offers influence on strategy, operational excellence, and measurable impact on business performance and customer outcomes within a hybrid work