Full-Time Tech & Customer Experience Specialist

Singtel Group; City Of Stirling; Presencial; AUD 45 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Discounts

Connected Day

Diversity Groups

Counselling Services

Parental Leave

Resumo da oferta

Optus in Innaloo is seeking a Retail Consultant to deliver outstanding customer experiences in a full-time capacity. You will build product knowledge, understand customer needs, and provide personalised technology solutions with empathy and clear communication.

Join a supportive team that values integrity, accountability and customer-first service. The role supports peak times and encourages collaborative store operations while offering competitive benefits.

Qualificações

• Customer-focused with ability to explain tech in simple terms.
• Excellent listening and empathy to understand needs.
• Strong communication and service orientation.

Responsabilidades

• Be the face of Optus, delivering standout customer experiences powered by optimism, curiosity and genuine care.
• Build product knowledge across the full range of tech solutions and explain them clearly to customers.
• Understand customer needs and deliver personalised solutions that fit.
• Assist customers with enquiries using empathy and calm de-escalation.
• Contribute to a welcoming, customer-first environment by collaborating with your team.
• Support periods of high activity to keep the store running smoothly.

Conhecimentos

Customer service

Active listening

Communication skills

Teamwork

Problem solving

Descrição da oferta de emprego

Optus in Innaloo is seeking a Retail Consultant to deliver outstanding customer experiences in a full-time capacity. You will build product knowledge, understand customer needs, and provide personalised technology solutions with empathy and clear communication.

Join a supportive team that values integrity, accountability and customer-first service. The role supports peak times and encourages collaborative store operations while offering competitive benefits.