Customer-Focused Retail Service Specialist

Australia Post Group; Maryborough; Sur place; AUD 50 000 - 52 000; Plein temps

Avantages offerts par ce poste

Post Perks discounts

Health & wellbeing resources

Training and development

Résumé du poste

Australia Post Maryborough Post Office is seeking a friendly Retail Customer Service Officer to assist customers with sales, cash handling, identity services, and postal duties. The role supports community connections and offers extensive training, with rostered hours Monday to Friday after training, and potential shifts at Hervey Bay.

Casual role with starting pay rate $36.41 per hour, rising to $37.42 plus 12% super.

Qualifications

• Experience in customer service and/or cash handling.
• Ability to handle high value transactions accurately.
• Friendly, reliable team player with good communication.

Responsabilités

• Perform customer sales and service transactions with customers.
• Manage high value transactions accurately (cash, cheques, credit cards, EFTPOS).
• Conduct identity services transactions, including Australian Passport Interviews.
• Promote products and services through up-selling and cross-selling.
• Assist customers with mail and parcels lodgements and related costs.
• Build relationships by understanding customer needs.
• Assist with stocktaking and record maintenance.

Connaissances

Customer service

Cash handling

Identity services

Sales promotions

Description du poste

Australia Post Maryborough Post Office is seeking a friendly Retail Customer Service Officer to assist customers with sales, cash handling, identity services, and postal duties. The role supports community connections and offers extensive training, with rostered hours Monday to Friday after training, and potential shifts at Hervey Bay.

Casual role with starting pay rate $36.41 per hour, rising to $37.42 plus 12% super.