Customer Service & Admin Specialist

Government client (agency undisclosed); Townsville City; On-site; AUD 55,000 - 75,000; Full time

Job summary

Government client (agency undisclosed) is seeking a Customer Service & Administration Officer to support customers and stakeholders by handling inbound enquiries and completing administrative tasks.

Key duties include delivering professional customer service, updating internal systems, maintaining records, and assisting with reporting. Strong communication and interpersonal skills are essential, with the ability to resolve issues professionally.

Qualifications

• Experience in customer service, call centre coupled with administration.
• Strong communication and interpersonal skills.
• The ability to manage difficult conversations and resolve issues professionally.

Responsibilities

• Providing efficient and professional customer service.
• Processing and updating information within internal systems.
• Preparing, compiling and maintaining accurate records and documentation.
• Assisting with reporting and general administrative tasks.

Skills

Customer service

Call centre

Administration

Job description

Government client (agency undisclosed) is seeking a Customer Service & Administration Officer to support customers and stakeholders by handling inbound enquiries and completing administrative tasks.

Key duties include delivering professional customer service, updating internal systems, maintaining records, and assisting with reporting. Strong communication and interpersonal skills are essential, with the ability to resolve issues professionally.