Customer‑Focused Admin & Pre‑Construction Support

Focus Pest Management LLC; Gold Coast City; On-site; AUD 60,000 - 68,000; Full time

Job summary

Focus Pest Management LLC on the Gold Coast is seeking an organised administrator with strong customer service to support the Pre-Construction team. The role is office-based, Monday to Friday, 7:00am to 3:00pm, handling emails, orders and customer inquiries to keep projects moving smoothly.

You will enter data, manage documentation, and liaise with customers, builders and internal colleagues to ensure accurate information and timely responses.

Qualifications

• Experience in administration and customer service is preferred.
• Comfort with office IT systems and data entry.
• Able to manage multiple tasks and stay organised.

Responsibilities

• Monitor shared email inboxes and action incoming correspondence.
• Receive and process purchase orders and work orders.
• Enter jobs and customer information into systems accurately.
• Attach plans and documents to correct customer and location.
• Check job information for accuracy and follow up on gaps.
• Make and receive customer calls and bookings.
• Support customers with enquiries and bookings.
• Communicate with builders, customers and internal teams.
• Provide day-to-day admin support to Pre-Construction team.

Skills

Customer service

Attention to detail

Organised

Telephone manner

Communication skills

Tools

MS Office

Email systems

Job description

Focus Pest Management LLC on the Gold Coast is seeking an organised administrator with strong customer service to support the Pre-Construction team. The role is office-based, Monday to Friday, 7:00am to 3:00pm, handling emails, orders and customer inquiries to keep projects moving smoothly.

You will enter data, manage documentation, and liaise with customers, builders and internal colleagues to ensure accurate information and timely responses.