Service Advisor

Wagga Trucks; Wagga Wagga; On-site; AUD 65,000 - 75,000; Full time

Job summary

Wagga Trucks in regional Australia is seeking a motivated Service Advisor to join our service team at the Wagga branch. You will be the main point of contact for customers, ensuring a positive experience from intake to completion.

You will manage bookings, coordinate with parts, and build strong relationships while thriving in a fast-paced automotive environment. A current driver's license and solid computer skills are valued.

Qualifications

• Friendly, organised with outstanding customer service.
• Confident communicating with customers and colleagues.
• Ability to juggle multiple tasks in a busy environment.
• Genuine interest in working within the automotive industry.
• Current driver’s licence.

Responsibilities

• Welcoming customers and creating a positive first impression.
• Manage service bookings, customer enquiries, and scheduling requirements.
• Liase with parts team to ensure all parts are available for workshop repairs and servicing.
• Build strong customer relationships through clear communication and excellent service.
• Follow up on external bookings and tracking progress.
• Help ensure the service department runs smoothly and efficiently.

Skills

Customer service

Communication

Relationship building

Organisational skills

Multitasking

Drivers licence

Computer literacy

Job description

Wagga Trucks is a family-owned business that has grown to become one of Regional Australia's leading truck dealerships, with some of the best facilities, equipment, and people in the country.

We currently have an opportunity for a motivated and customer-focused Service Advisor to join our wonderful service team at our Wagga branch. As a key point of contact between our dealership and our customers, you’ll play an important role in ensuring every customer receives exceptional customer service, from start to finish. This is a great opportunity for someone who enjoys building relationships, thrives in a fast-paced environment, and takes pride in delivering a positive customer experience.

Key Responsibilities

• Welcoming customers and creating a positive first impression
• Manage service bookings, customer enquiries, and scheduling requirements
• Liase with parts team to ensure all parts are available for workshop repairs and servicing
• Build strong customer relationships through clear communication and excellent service
• Following up on external bookings and tracking progress
• Helping ensure the service department runs smoothly and efficiently

Ideal Candidate

• We are looking for someone who is friendly, organised, and passionate about providing outstanding customer service. You’ll enjoy working with people, be confident communicating with customers and colleagues, and be comfortable juggling multiple tasks in a busy environment.
• Ability to work in a fast -paced environment
• Genuine interest in working within the automotive industry
• Excellent customer service and relationship-building skills
• Good organisational skills
• Ability to work efficiently in a fast-paced environment
• Drivers licence
• Confidence using computers and learning new systems

Why join our team?

• Stable, long-standing business with a strong market position
• Modern workplace with well-established systems and processes
• Supportive, family-owned culture with a focus on growth

This position is available for an immediate start.

All applications will be kept confidential.