Customer-Driven Branch Manager - Lead & Grow

NAB; Perth; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Banking discounts

Salary packaging

Rewards & recognition

Health & wellbeing

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Job summary

NAB Perth is seeking an experienced Branch Manager to lead our retail team, driving outstanding customer service and branch performance. You will coach staff, set direction, and ensure the branch meets sales and service targets while upholding NAB's customer-centric values.

You will foster a culture of inclusion, develop cross-sell opportunities, and collaborate with the wider retail division to deliver a seamless banking experience for customers across the community.

Qualifications

• Proven experience in retail banking management or leadership roles.
• Customer-centric thinking and approach to service.
• Ability to influence, coach, and work collaboratively with your team.

Responsibilities

• Lead branch performance through coaching, mentoring, and direction.
• Drive sales activity and cross-selling to meet business objectives.
• Deliver a brilliant, consistent customer experience for customers and partners.
• Manage branch operations and strengthen relationships with the wider retail division.
• Support performance development and succession planning for the team.

Skills

Retail leadership

Customer-centric

Coaching & mentoring

Cross-sell opportunities

Attention to detail

Diversity & inclusion

Job description

NAB Perth is seeking an experienced Branch Manager to lead our retail team, driving outstanding customer service and branch performance. You will coach staff, set direction, and ensure the branch meets sales and service targets while upholding NAB's customer-centric values.

You will foster a culture of inclusion, develop cross-sell opportunities, and collaborate with the wider retail division to deliver a seamless banking experience for customers across the community.