Customer Field Technician

PERSOL|Programmed; Newcastle; On-site; AUD 40,000 - 50,000; Full time

Benefits offered by this job

Full training

Tools provided

Job summary

PERSOL|Programmed is seeking a Customer Field Technician in Newcastle, NSW. You will travel to customers' homes and small businesses to install and repair nbn internet connections, running copper or fibre cables and setting up equipment.

Most work is self-directed as you manage your own jobs, while clearly explaining the steps to customers. No telecom background is required, as nbn trains you and supplies all tools and safety training.

Qualifications

• No telco experience required.
• Clean driver's licence required.

Responsibilities

• Install and fix nbn internet connections at homes and businesses.
• Run copper or fibre cables and set up equipment.
• Identify and fix faults and explain steps to customers.
• Work largely independently, managing your own jobs.

Job description

As a Customer Field Technician, you'd travel to people's homes and businesses to install and fix nbn internet connections. Your work would include running copper or fibre cables, setting up equipment, and tracking down and fixing faults. You'd work mostly on your own, managing your own jobs, while explaining to customers what you're doing along the way. You don't need any telco experience to start — nbn trains you and gives you all the tools. You will need a clean driver's licence and a strong focus on doing the job safely.

The honest preview

The good

• They train you fully and give you all the tools you need — you don't show up with your own gear or knowledge.
• No two days are the same — you work on different tasks and technologies, not one repetitive job.

What surprises people

• You don't need any telecommunications background at all — people from hospitality, retail or labouring jobs get hired into this.

Industry averages for a qualified Telecommunications Technician, across all employers — not this employer’s offer, and after you finish the apprenticeship, not during.