Customer Field Technician

PERSOL|Programmed; Logan City; Presencial; AUD 60.000 - 75.000; Jornada completa

Descripción de la vacante

The Customer Field Technician role at nbn is based in Logan, Queensland. You’ll work independently across different nbn technologies to install, repair and maintain connections for homes and small businesses, using hands-on skills to identify faults and fix them.

Working hours are 7am to 7pm with roster-based flexibility. Full training, all required tools, and ongoing support are provided to help you grow within our nationwide fibre network while prioritising safety and quality service.

Descripción del empleo

We’re looking for people based in Logan who enjoy practical, hands‑on work and are open to trying something new. You might come from a trade, a technical background, or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing, and similar industries have all thrived in this position. Safety is at the core of everything we do, and we’re looking for people who value working safely, following procedures, and looking out for their teammates and customers.

If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.

A bit about your role

As a Customer Field Technician in Logan , you’ll work independently across different nbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses.

Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and making sure customers feel supported and informed throughout the process.

Working hours are between 7am and 7pm , with flexibility based on business needs. You’ll receive full training, all required tools, and ongoing support.

Whether you’re handling equipment, working in customers’ premises or completing technical tasks, you’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures.

A bit about you

Previous experience in telecommunications isn’t needed. We’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems, and feel comfortable speaking with customers.

Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality or manufacturing is highly valued. You’ll do well in this role if you enjoy working independently, managing your workload and taking pride in delivering quality work.

A strong commitment to safety

A current, clean Driver’s Licence

Life at nbn

Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses. Join us in shaping Australia’s digital future and help connect homes and communities, making a real difference every day.

A more inclusive working world

nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel heard, valued and respected. We have a Reconciliation Action Plan and an Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. We’re recognised as a WORK180 Endorsed Employer for Women.

Equal Opportunities for All

We encourage applications from people of all ages, nationalities, abilities and cultures.

The honest preview

The good

• You get full training and all the tools you need, so you don't have to know this stuff already.

The hard parts

• Your work day can start as early as 7am or run as late as 7pm depending on the roster.

What surprises people

• You don't need a trade or tech background — people from hospitality, retail and customer service backgrounds get hired for this too.

Industry averages for a qualified Telecommunications Technician, across all employers — not this employer’s offer, and after you finish the apprenticeship, not during.

Worker Type

Permanent

Time Type

Full time

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.