Customer Field Technician I Mount Gambier

nbn; City of Mount Gambier; Vor Ort; AUD 55.000 - 72.000; Vollzeit

Zusammenfassung

nbn is seeking a Customer Field Technician in Mount Gambier to work independently across installations, repairs, maintenance, and customer support on diverse technologies, helping connect homes and communities.

You will receive full training, all required tools, and ongoing support. The role suits hands-on, safety‑minded individuals with strong customer service, offering permanent, full‑time employment with flexible hours between 7am and 7pm.

Qualifikationen

• Strong commitment to safety is essential.
• Hands-on candidate with problem-solving and good communication skills is preferred.
• Experience in telecommunications is advantageous but not required.

Aufgaben

• Install copper or fibre cabling.
• Set up customer equipment.
• Identify and fix faults.
• Assist customers and keep them informed throughout the process.

Jobbeschreibung

Customer Field Technician I Mount Gambier

We’re looking for people based in Mount Gambier who enjoy practical, hands‑on work and are open to trying something new. You might come from a trade, a technical background, or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing and similar industries have all thrived in this position. Safety is at the core of everything we do, and we want people who value working safely, following procedures, and looking out for their teammates and customers.

If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need. In this hands‑on, customer‑focused role, you’ll help connect homes and communities.

A bit about your role

As a Customer Field Technician in Mount Gambier, you’ll work independently on a variety of tasks across different nbn technologies, including installations, repairs, maintenance, and supporting customers in their homes or businesses.

installing copper or fibre cabling

setting up customer equipment

identifying and fixing faults

making sure customers feel supported and informed throughout the process

Working hours are between 7am and 7pm, with flexibility based on business needs. You’ll receive full training, all required tools and ongoing support so you feel confident and set up for success.

Safety is a fundamental part of this role. Whether you’re handling equipment, working in customers’ premises or completing technical tasks, you’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures.

A bit about you

Previous experience in telecommunications would be an advantage but isn’t needed. We’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems and feel comfortable speaking with customers.

Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality or manufacturing is highly valued.

You’ll do well in this role if you enjoy working independently, managing your workload and taking pride in delivering quality work. Essential requirements:

a strong commitment to safety

Life at nbn

To be part of nbn is to be part of something bigger. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere.

A more inclusive working world

nbn is committed to an inclusive, flexible and supportive workplace where everyone feels heard, valued and respected. We encourage applications from people of all ages, nationalities, abilities and cultures. We have a Reconciliation Action Plan and an Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, have active employee-led diversity pillars, and are recognised as a WORK180 Endorsed Employer for Women.

The preferred candidate will need to complete a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent role. To be eligible, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

The honest preview

The good

• You’ll get full training, all the tools you need, and ongoing support so you feel confident doing the job.

The hard parts

• Your shift could start as early as 7am or run as late as 7pm, depending on what the business needs that day.

What surprises people

• You’ll be out on your own doing different jobs each day, not working alongside a team the whole time.

Industry averages for a qualified Telecommunications Technician, across all employers — not this employer’s offer, and after you finish the apprenticeship, not during.