Customer Field Technician

PERSOL|Programmed; Katoomba; Presencial; AUD 45.000 - 65.000; Jornada completa

Descripción de la vacante

nbn is seeking Customer Field Technicians in the Blue Mountains region, based in Katoomba. You will install copper or fibre cabling, set up customer equipment, identify faults, and support homes and small businesses.

No prior telecommunications experience is required; we\'ll train you. You will work independently across different technologies with full training, tools and support; a valid driver’s licence is essential. Safety and customer service matter.

Formación

• No telecommunications experience required; training provided.
• Enjoy hands-on work and problem solving.
• Strong communication with customers is valued.

Responsabilidades

• Install copper or fibre cabling and set up customer equipment.
• Complete installations, repairs and maintenance at homes or small businesses.
• Identify and fix faults and keep customers informed and supported.
• Work independently across different technologies.
• Adhere to safety procedures and company safety standards.

Conocimientos

Hands-on work

Descripción del empleo

We’re looking for people based in Katoomba who enjoy practical, hands‑on work and are open to trying something new. You might come from a trade, a technical background or any role where you work with your hands. People from plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing and similar industries have all thrived in this position. Safety is at the core of everything we do, and we’re looking for people who value working safely, following procedures, and looking out for their teammates and customers.

*We are looking for people based in Katoomba/The Blue Mountains*

If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need. Join us in shaping Australia’s digital future and help connect homes and communities.

A bit about your role

As a Customer Field Technician, you’ll work independently across different nbn technologies. You’ll complete installations, repairs and maintenance, and support customers in their homes or businesses. Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and keeping customers supported and informed.

Working hours are between 7am and 7pm , with flexibility based on business needs. You’ll receive full training, all required tools and ongoing support.

Safety is a fundamental part of this role. Whether you’re handling equipment, working in customers’ premises or completing technical tasks, you’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures.

A bit about you

Previous experience in telecommunications isn’t needed — we’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems and feel comfortable speaking with customers. Experience in plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality or manufacturing is highly valued.

You’ll do well in this role if you enjoy working independently, managing your workload and taking pride in delivering quality work. A strong commitment to safety, clear communication skills and a current, clean Driver’s Licence are essential.

Life at nbn

To be part of nbn is to be part of something bigger. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, everywhere.

A more inclusive working world

nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel heard, valued and respected. We encourage applications from people of all ages, nationalities, abilities and cultures. We have a Reconciliation Action Plan and an Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, have active employee-led diversity pillars, and are recognised as a WORK180 Endorsed Employer for Women.

Worker Type

Permanent

Time Type

Full time

The honest preview

The good

• You get full training, tools, and ongoing support, so no experience in telco is needed to start.

The hard parts

• Your working hours can be anywhere between 7am and 7pm depending on business needs, not a fixed 9-to-5.

What surprises people

• You don't need a trade background — people from hospitality, customer service, or manufacturing have gotten this job too.

Industry averages for a qualified Telecommunications Technician, across all employers — not this employer’s offer, and after you finish the apprenticeship, not during.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.