Customer Field Technician

PERSOL|Programmed; City of Devonport; Presencial; AUD 65.000 - 90.000; Jornada completa

Descripción de la vacante

nbn is seeking a Customer Field Technician based in Devonport, TAS. You will handle installation, repair and maintenance of nbn products and services at customer premises, often working across copper and fibre networks in varied environments.

The role requires autonomy, strong customer service, and a current driving licence. You’ll work between 7am and 7pm as needed, with permanent full-time employment and full work rights in Australia.

Formación

• Autonomous worker with experience in copper and fibre networks.
• Strong customer service skills and integrity.
• Valid driver's license and able to work on customer premises.

Responsabilidades

• Install, repair and maintain nbn cabling and CPE at customer premises.
• Diagnose faults and perform efficient repairs.
• Work across sites and times between 7am–7pm as needed.

Descripción del empleo

Be a part of transforming Australia’s digital landscape as a Customer Field Technician. You’ll make a real impact to ‘every-day’ Australians in this customer facing role where you’ll get to see the happy faces you help!

** We are looking for candidates based in Devonport area**

A bit about your role

As a Customer Field Technician, located in Devonport , you will play a vital role working on Customer Service field tasks across potentially all nbn technologies. This is an autonomous role where you will be responsible for installation, repair and maintenance of nbn products and services. You’ll have the opportunity to work in multiple environments both internal and external but predominantly inside the customer’s premises.

Your typical day could include any or all of the below functions while delivering exceptional customer service within your role:

Cabling installation (copper and fibre) including jointing, jumpering and splicing

Customer premises installation of nbn Customer Premises Equipment (CPE)

Fault diagnosis and repair of nbn cabling networks and nbn CPE

These roles work between the hours of 7am to 7pm based on business needs and we encourage a flexible working environment.

A bit about you

To thrive in this role, you’ll be an autonomous and motivated self-starter, with extensive experience with copper, fibre network assurance fault finding or fixed wireless/non-fixed line installs.

A large part of this role is working in customer’s premises, so it will also be important you have exceptional customer service skills and can display honesty and integrity while being self-managed and motivated.

We will also be looking for a current & clean Driver’s License and strong and personable communication skills, both written and verbal.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.

Where to from here?

If you think this role might be for you, we want to hear from you.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.

Worker Type

Permanent

Time Type

Full time

The honest preview

The good

• You get to help everyday people and see them happy when their internet gets fixed or connected.

The hard parts

• This is described as a senior-level role needing extensive experience, not a beginner-friendly starting point.

What surprises people

• Your working hours aren't a fixed 9-to-5 — you could be rostered on anytime between 7am and 7pm.

Industry averages for a qualified Telecommunications Technician, across all employers — not this employer’s offer, and after you finish the apprenticeship, not during.