Customer Field Technician | Canberra

PERSOL|Programmed; Canberra; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

18 weeks paid parental leave

WORK180 Endorsed Employer for Women

Diversity & Inclusion initiatives

Descripción de la vacante

nbn is seeking a Customer Field Technician in Canberra to work independently across diverse tasks, including installations, repairs, and maintenance of telecoms infrastructure in homes or businesses. Comprehensive training, tools provided, and ongoing support are offered to help you succeed.

Flexibility is expected within 7am–7pm hours, with a strong emphasis on safety and customer service. Prior telecom experience isn’t required; we value hands-on problem solving, safety, and clear

Formación

• No telecommunications experience required, we’ll teach you what you need to know.
• Hands-on problem solving and ability to communicate with customers is essential.
• A current, clean Driver’s Licence is essential.

Responsabilidades

• Perform installations, repairs, maintenance, and support customers in homes or on business premises.
• Install copper or fibre cabling and set up customer equipment.
• Identify faults, fix them, and keep customers informed and reassured throughout the process.

Conocimientos

Hands-on

Problem solving

Customer communication

Safety awareness

Driver's licence

Descripción del empleo

We’re looking for people based in Canberra who enjoy practical, hands‑on work and are open to trying something new. You might come from a trade, technical background, or any role where you work with your hands. People with experience in plumbing, carpentry, electrical work, construction, civils, hospitality, customer service, manufacturing, and similar industries have all thrived in this position. Safety is at the core of everything we do, and we’re looking for people who value working safely, following procedures, and looking out for their teammates and customers.

If this sounds like you, nbn would love to support you as you grow into a Customer Field Technician within our internal workforce. We value the skills you already have and will help you build the ones you need.

Join us in shaping Australia’s digital future. In this hands‑on, customer‑focused role, you’ll be helping connect homes and communities, making a real difference every day.

A bit about your role

As a Customer Field Technician in Canberra , you’ll work independently to complete a variety of tasks across different nbn technologies. Your work will include installations, repairs, maintenance, and supporting customers in their homes or businesses.

Your day might involve installing copper or fibre cabling, setting up customer equipment, identifying and fixing faults, and ensuring customers feel supported and informed throughout the process.

Working hours are between 7am and 7pm , with flexibility based on business needs. You’ll receive full training, all required tools, and ongoing support so you feel confident and set up for success.

Safety is a fundamental part of this role—whether you're handling equipment, working in customers’ premises, or completing technical tasks, you’ll be expected to consistently apply safe work practices and follow nbn’s safety procedures.

A bit about you

Previous experience in telecommunications isn’t needed — we’ll teach you everything you need to know. What matters most is that you enjoy hands‑on work, like solving problems, and feel comfortable speaking with customers.

You might come from a trade, a hands‑on technical job, or a customer‑focused role. Experience in fields like plumbing, carpentry, electrical work, labouring, construction, mechanical work, hospitality, or manufacturing is highly valued.

You’ll do well in this role if you enjoy working independently, managing your workload, and taking pride in delivering quality work. A strong commitment to safety, clear communication skills, and a current, clean Driver’s Licence is essential.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do it.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars.Click here to see our list of employee benefitsand why we're recognised as a WORK180 Endorsed Employer for Women.

Worker Type

Permanent

Time Type

Full time

The honest preview

The good

• You get full training, the tools you need and ongoing support, and you don't need telecommunications experience.
• It's a permanent, full-time job.

The hard parts

• Your working hours can fall anywhere between 7am and 7pm, and they can change depending on what the business needs.

What surprises people

• You'd work on your own, doing different tasks in customers' homes or businesses, and you'd be expected to follow safety rules every time.

Industry averages for a qualified Telecommunications Technician, across all employers — not this employer’s offer, and after you finish the apprenticeship, not during.

The preferred candidate will be required to undertake a Criminal History Check and a Pre-Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position.

Please note, this is a permanent role. To be eligible for this role, you must have full working rights in Australia.