Customer Service Representative

Concept Recruitment Specialists; Sydney; On-site; AUD 39,000 - 50,000; Full time

Job summary

Concept Recruitment Specialists in Casula, NSW, is seeking a Customer Service Representative to support the customer service team in a mixed administrative, customer service and warehouse support role. Onsite position with hours 9am–6pm, Monday to Friday, for a 6‑month term with possible extension.

The role involves administrative support to the warehouse and transport teams, handling customer returns by phone/email, data entry, and maintaining records and spreadsheets. Immediate start preferred.

Qualifications

• Strong communication skills.
• Good attention to detail and record keeping.
• Past logistics administration experience is valued.
• SAP experience is desirable.
• Able to start immediately.

Responsibilities

• Provide administrative support to warehouse and transport teams.
• Assist customers with product returns via phone and email.
• High-volume data entry into systems.
• Ensure records and paperwork are up to date.
• Populate and maintain spreadsheets.
• Assist with branch administration tasks as required.

Skills

Strong communication

Attention to detail

Record keeping

Logistics experience

Tools

SAP

Job description

Concept Recruitment Specialists – Casula NSW

• Temporary 6 month role with possible extension
• Casula, NSW onsite position

• Monday to Friday
• Hours vary between 9am to 6pm
• Temporary 6 month role with possible extension
• Casula, NSW onsite position

The Opportunity

Our client are seeking a customer service representative to support the customer service team in Casula. A mixed administrative, customer service and warehouse support position, this role provides great opportunity and variety.

Key Responsibilities

• Provide administrative support to the warehouse and transport teams.
• Assist customers with the return of products, communicating over the phone and email.
• High volume data entry into system.
• Ensuring all records and paperwork are up to date.
• Populating and maintaining spreadsheets.
• Assist as required with branch administration tasks.

Key Requirements

• Strong communication skills.
• Good attention to detail/record keeping skills.
• Past logistics administration highly regarded
• SAP experience desirable
• Ability to join an immediately starting position.

Concept Recruitment Specialists strive to be a diverse and inclusive workplace for all people. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and those with a disability.