Admin & Customer Service - Temp to Perm (West Gosford)

AWX; Gosford; On-site; AUD 44,000 - 63,000; Full time

Job summary

AWX in West Gosford is seeking a highly organised Customer Service & Administration Officer to join the National Customer Service team. This fast-paced role handles orders, data entry and general admin in a bulk logistics environment, with a focus on accuracy and efficiency.

You will manage multiple priorities, stay poised under pressure and ensure timely, reliable service to customers and internal stakeholders.

Qualifications

• Experience in busy customer service, administration or order-processing environments.
• Exceptional data entry accuracy and attention to detail.
• Proven ability to manage high workloads and competing priorities.
• Strong computer literacy and confidence using business systems.
• Excellent time management, organisational and prioritisation skills.
• Ability to work efficiently at pace without compromising accuracy.
• Strong communication skills and a customer-focused approach.
• Ability to remain calm and productive in a demanding environment.

Responsibilities

• Provide professional and efficient customer service.
• Process orders, data entry and general administration tasks accurately and efficiently.
• Manage competing priorities, urgent requests and frequent interruptions.
• Maintain accurate records and ensure information is processed correctly.
• Use business systems and computer applications confidently.
• Take ownership of tasks and follow through to completion.
• Identify and resolve issues proactively to support daily operations.
• Contribute to the overall efficiency and smooth running of the branch office.

Skills

Customer service

Data entry

Order processing

Administration

Computer literacy

Tools

ERP software

Job description

AWX in West Gosford is seeking a highly organised Customer Service & Administration Officer to join the National Customer Service team. This fast-paced role handles orders, data entry and general admin in a bulk logistics environment, with a focus on accuracy and efficiency.

You will manage multiple priorities, stay poised under pressure and ensure timely, reliable service to customers and internal stakeholders.