Customer Experience Specialist - Outbound Support

Compu-Stor; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Ongoing training and professional dev.

Career growth opportunities

Supportive team environment

Job summary

Compu-Stor, a proudly Australian-owned family business in Melbourne, is seeking a Customer Service Specialist to deliver exceptional support to our clients. In this hands-on role, you will handle day-to-day service activities, build strong relationships, and contribute to a positive customer experience.

You will manage customer inquiries by phone and email, update CRM records, process orders, and provide training on our online records management system.

Qualifications

• Proven customer service experience.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office and CRM systems.
• Attention to detail and organisational ability.

Responsibilities

• Proactively handle outbound calls to support information management needs.
• Maintain accurate customer data in CRM.
• Manage customer inquiries via phone and email.
• Process orders accurately and efficiently.
• Provide training and ongoing support on our records management system.
• Identify opportunities to improve customer experience.
• Perform general admin tasks.

Skills

Customer service

Communication

CRM systems

Organisational skills

Training

Tools

Microsoft Office

CRM software

Job description

Compu-Stor, a proudly Australian-owned family business in Melbourne, is seeking a Customer Service Specialist to deliver exceptional support to our clients. In this hands-on role, you will handle day-to-day service activities, build strong relationships, and contribute to a positive customer experience.

You will manage customer inquiries by phone and email, update CRM records, process orders, and provide training on our online records management system.