Customer Service Specialist

Compu-Stor; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Ongoing training and professional dev.

Career growth opportunities

Supportive team environment

Job summary

Compu-Stor, a proudly Australian-owned family business in Melbourne, is seeking a Customer Service Specialist to deliver exceptional support to our clients. In this hands-on role, you will handle day-to-day service activities, build strong relationships, and contribute to a positive customer experience.

You will manage customer inquiries by phone and email, update CRM records, process orders, and provide training on our online records management system.

Qualifications

• Proven customer service experience.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office and CRM systems.
• Attention to detail and organisational ability.

Responsibilities

• Proactively handle outbound calls to support information management needs.
• Maintain accurate customer data in CRM.
• Manage customer inquiries via phone and email.
• Process orders accurately and efficiently.
• Provide training and ongoing support on our records management system.
• Identify opportunities to improve customer experience.
• Perform general admin tasks.

Skills

Customer service

Communication

CRM systems

Organisational skills

Training

Tools

Microsoft Office

CRM software

Job description

Compu-Stor is a proudly Australian-owned family business operating in the dynamic and rapidly growing Information Management industry. As we continue to expand, we are seeking an enthusiastic and customer-focused Customer Service Specialist to join our team.

This is a hands-on role where you will play a pivotal part in delivering an exceptional customer experience. If you enjoy building strong relationships, developing people, and working in a supportive environment where your contribution is valued, we'd love to hear from you.

About the Role

As a Customer Service Specialist, you will be responsible for the day-to-day customer service activities.

Key Responsibilities

• Proactively making outbound calls to customers to support their information management requirements.
• Maintain accurate and up-to-date customer information within our CRM system.
• Manage customer enquiries and requests via phone and email.
• Ensure all customer matters are followed up promptly and professionally.
• Process customer orders accurately and efficiently.
• Build and maintain strong relationships with customers, staff, and key stakeholders.
• Provide training and ongoing support to customers using our online records management system.
• Identify opportunities to improve customer experience and service delivery.
• General admin and support functions.

About You

To be successful in this role, you will have:

• Previous experience in a customer service role
• Excellent communication and interpersonal skills.
• A strong commitment to delivering outstanding customer service.
• Proficient with Microsoft Office products.
• Experience using CRM systems and managing customer information.
• Strong organisational skills and attention to detail.
• The ability to prioritise tasks and manage competing demands.
• A proactive, positive, and solutions-focused approach.
• Confidence in training, coaching, and supporting customers and team members.
• Experience within records management, information management, logistics, administration, or service industries will be highly regarded.

What We Offer

• A supportive and friendly team environment.
• The opportunity to work for a growing Australian family-owned business.
• Ongoing training and professional development.
• Career growth opportunities within a rapidly expanding industry.
• A varied and rewarding role where you can make a real impact.

Clearances Required

• A current National Police Clearance is essential.
• A current Victorian Working With Children Check (WWCC).

You must have theright to live and workin this location to apply for this job.

Compu-Storare an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sexual orientation, gender identity, national origin, disability or veteran status.