Customer Service Representative

Waterco; Melbourne; On-site; AUD 52,000 - 68,000; Full time

Job summary

Waterco is seeking a Customer Service Representative for our Scoresby VIC team. You will be the main contact for customers, handling inquiries, processing orders and coordinating with Sales, Warehouse and Logistics to ensure prompt service.

The role requires strong communication skills, organization, and a proactive, customer-focused approach in a busy environment. Experience with ERP systems and a manufacturing/wholesale context is advantageous.

Qualifications

• Experience in customer service, administration, sales support or a similar role.
• Excellent verbal and written communication skills.
• Professional and friendly approach when dealing with customers.
• Strong attention to detail and accuracy.

Responsibilities

• Respond to customer enquiries via phone and email in a professional and timely manner.
• Process customer orders and ensure accurate order entry.
• Provide product, pricing, availability and delivery information.
• Follow up orders, backorders and deliveries.
• Liaise with Sales, Warehouse, Logistics and other internal teams to coordinate requirements.

Skills

Customer service

Organised

Communication skills

Team player

Tools

Epicor ERP

Microsoft Office

Job description

Waterco | Scoresby, VIC
Full-time | Monday to Friday

About the Role

Waterco & Davey Water is a leading Australian manufacturer and distributor of water treatment, pool and spa products, with operations across Australia and international markets. We are currently looking for a Customer Service Representative to join our team at our VIC team in Scoresby.

As a Customer Service Representative, you will be an important point of contact for our customers and internal teams. You will manage customer enquiries, process orders and work closely with Sales, Warehouse and other departments to ensure customers receive a high level of service. This is a great opportunity for a customer-focused professional who enjoys building strong relationships, solving problems and working in a busy team environment.

Your responsibilities will include:

• Responding to customer enquiries via phone and email in a professional and timely manner
• Processing customer orders and ensuring accurate and efficient order entry
• Providing customers with product, pricing, availability and delivery information
• Following up orders, backorders and deliveries
• Assisting with customer enquiries and complaints and resolving issues promptly
• Liaising with the Sales, Warehouse, Logistics and other internal teams to coordinate customer requirements
• Maintaining accurate customer and order information in Epicor ERP
• Using Epicor ERP to process and monitor customer orders, check product availability and assist with order and inventory enquiries
• Preparing quotations and assisting customers with product enquiries where requiredFollowing up outstanding customer requests and ensuring enquiries are resolved
• Supporting the wider Customer Service team during busy periods
• Building and maintaining positive relationships with customers and internal stakeholders

About You

• We are looking for someone who is customer-focused, organised and confident communicating with people.
• Previous experience in customer service, administration, sales support or a similar role
• Excellent verbal and written communication skills
• A professional and friendly approach when dealing with customers
• Strong attention to detail and accuracy
• Good organisational and time management skills
• The ability to manage multiple enquiries and priorities in a busy environment
• Strong problem-solving skills and a willingness to take ownership of customer issues
• Good computer skills and confidence using Microsoft Office and ERP systems
• Experience using Epicor ERP would be highly regarded
• The ability to work effectively as part of a team
• A positive, proactive and reliable attitude
• Experience in a manufacturing, distribution, wholesale, plumbing, pool or water treatment environment would be advantageous, but is not essential.

Why Join Waterco?

• Join an established Australian company with a strong international presence
• Work with a supportive and experienced team
• Be part of a business that designs and manufactures products used across Australia and internationally
• Opportunity to develop your customer service and product knowledge
• Stable Monday-to-Friday role based at our Scoresby office
• Work in a role where your contribution directly supports our customers and business