Customer Experience Specialist (Mon–Fri)

Wow Recruitment; Sydney; On-site; AUD 63,000 - 77,000; Full time

Benefits offered by this job

No weekend work

Comprehensive onboarding

Career progression

Team-oriented culture

Job summary

Wow Recruitment partnering with a growing healthcare organisation seeks a Customer Experience Specialist in Sydney. This full-time permanent role places you at the heart of the patient journey, delivering outstanding support by phone and email with empathy and clarity.

You will thrive on solving problems, building relationships, and collaborating with colleagues to deliver the best outcomes. Monday to Friday hours with no weekend work and a structured onboarding pathway help you grow.

Qualifications

• At least 1 year of experience in customer-facing roles.
• Excellent communication and relationship-building skills.
• Passionate about delivering exceptional service.

Responsibilities

• Support customers through their healthcare journey by phone and email.
• Respond to inquiries and coordinate appointments.
• Build strong relationships through regular communication.
• Collaborate with internal teams to deliver outcomes.

Skills

Communication

Relationship-building

Problem-solving

Team collaboration

Job description

Wow Recruitment partnering with a growing healthcare organisation seeks a Customer Experience Specialist in Sydney. This full-time permanent role places you at the heart of the patient journey, delivering outstanding support by phone and email with empathy and clarity.

You will thrive on solving problems, building relationships, and collaborating with colleagues to deliver the best outcomes. Monday to Friday hours with no weekend work and a structured onboarding pathway help you grow.