Customer Service Specialist

MAYDAY Recruitment Group; Sydney; Hybride; AUD 58 000 - 75 000; Plein temps

Avantages offerts par ce poste

Hybrid work arrangement

Parramatta office location

Full-time in-office role

Résumé du poste

MAYDAY Recruitment Group is partnering with a leading health insurer to appoint a Customer Service Consultant in Parramatta. You will deliver exceptional phone support to deepen loyalty and retention, handling inquiries with empathy and professionalism.

This full-time role is office-based with a hybrid path after training. You will join a supportive team, work standard hours, and contribute to service excellence while hitting key performance metrics.

Qualifications

• Demonstrated experience in a busy customer focused environment.
• Experience in front office call centres, administrative or customer service role.
• Be available to commence employment 9th of November
• Strong communication and interpersonal skills with patience, clarity and empathy
• Ability to use tact, diplomacy and negotiating skills with difficult customers
• Ability to develop and maintain positive relationships with internal stakeholders.

Responsabilités

• Respond to inbound calls from clients to address needs, complaints, or issues.
• Conduct quality conversations to uncover core reasons for discharging policy and seek retention outcomes.
• Utilise retention skills to turn disconnection requests into savings and preserve customer relationships.
• Participate in training and learning opportunities to expand knowledge of the company and role.
• Meet or exceed all metrics and KPIs while delivering excellent customer service.

Connaissances

Customer service

Call centre experience

Communication skills

Interpersonal skills

Description du poste

MAYDAY Recruitment are exciting to be partnering with a leading health Insurer who provide comprehensive health insurance and other covers while offering great personal service, located in Parramatta.

As a Customer Service Consultant, you will deliver exceptional customer service over the phone with the aim of deepening customer loyalty, advocacy and retention and responding to calls in a timely manner.

What’s in it for you?

• Lovely offices located in Parramatta.
• Full-time in the office, 09:00 - 6pm Monday - Friday.
• Opportunity to work alongside a fantastic leaders and supportive team members who will foster your professional growth
• Great company benefits
• Hybrid role (3 days work from home once trained)

MAYDAY Recruitment are exciting to be partnering with a leading health Insurer who provide comprehensive health insurance and other covers while offering great personal service, located in Parramatta.

As a Customer Service Consultant, you will deliver exceptional customer service over the phone with the aim of deepening customer loyalty, advocacy and retention and responding to calls in a timely manner.

What’s in it for you?

• Full-time permanent position
• $65,000.00 + 9.5% shift loading, + super ($71,000 plus super)
• Lovely offices located in Parramatta.
• Full-time in the office, 09:00 - 6pm Monday - Friday.
• Opportunity to work alongside a fantastic leaders and supportive team members who will foster your professional growth
• Great company benefits
• Hybrid role (3 days work from home once trained)

The role:

• Customer service -Responding to inbound calls from clients and address their needs, complaints, or other issues with products as required.
• Problem solving -Have quality customer discussions to uncover the core reason the customer is looking to discharge their policy, with outcomes structured around to add value and benefit while retaining the customer relationship.
• Negotiation -Utilise proactive persuasive/retention skills to turn requests for disconnection into saves or opportunities.
• Continuous Improvement -Taking part in training and other learning opportunities to expand knowledge of company and position.
• Delivery focus -Understanding and striving to meet or exceed all metrics and KPIs while providing excellent consistent customer service.

The ideal candidate

• Demonstrated experience in a busy customer focused environment.
• Experience in front office call centres, administrative or customer service role.
• Be available to commence employment 9th of November
• Strong communication and interpersonal skills characterised by patience, clarity and empathy at a personal, written and telephone level.
• Ability to use tact, diplomacy and negotiating skills when handling difficult customers to achieve a positive outcome.
• Ability to develop and maintain positive working relationships with internal stakeholders.