Customer Experience Specialist — Hybrid Potential

Tech Mahindra Limited; Melbourne; Ibrido; AUD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid Parental Leave

Employee Assistance Program (EAP)

Health, Safety & Wellbeing

Novated Leasing

Monthly Team Activities

Learning & Development

Descrizione del lavoro

Tech Mahindra Limited in Melbourne is seeking a customer service representative to handle inbound enquiries with empathy and professionalism. You will listen, understand customer needs, provide accurate information, and resolve issues while maintaining records across multiple systems.

The role emphasizes collaboration, quality, and compliance within a supportive team. The position offers comprehensive paid training, ongoing coaching, and clear career pathways into leadership and specialist

Competenze

• Strong communication and active-listening skills.
• Confidence using computers and learning new systems.
• Good problem-solving skills and sound judgement.
• Strong attention to detail.
• Experience from retail, hospitality or customer service helps foundation for this role.
• Comprehensive paid training to build confidence before customer interactions.
• Ongoing coaching and development as you grow in the role.
• Clear career pathways into areas like SME, Team Leadership, Training, Quality, Workforce Management, Talent and Operations.
• Recognition for great work, individually and as part of the team.
• Inclusive team environment welcoming diverse backgrounds and experiences.
• Regular team engagement and recognition activities.
• Melbourne CBD location close to public transport.
• Potential hybrid working around 3–6 months post training.
• Paid Parental Leave – supporting you and your family.
• Employee Assistance Program (EAP) – wellbeing and support services.
• Health, Safety & Wellbeing – commitment to health and safety.
• Novated Leasing – company car leasing options.
• Monthly Team Activities – regular team connections.
• Learning & Development – self-paced learning tools and resources.

Mansioni

• Handle inbound customer enquiries.
• Provide clear, accurate information and empathetic solutions.
• Navigate multiple systems while maintaining accurate records.
• Take ownership of enquiries and work toward resolution.
• Collaborate with colleagues and leaders to meet expectations.

Conoscenze

Strong communication

Active listening

Computer proficiency

Problem solving

Attention to detail

Descrizione del lavoro

Tech Mahindra Limited in Melbourne is seeking a customer service representative to handle inbound enquiries with empathy and professionalism. You will listen, understand customer needs, provide accurate information, and resolve issues while maintaining records across multiple systems.

The role emphasizes collaboration, quality, and compliance within a supportive team. The position offers comprehensive paid training, ongoing coaching, and clear career pathways into leadership and specialist