Customer Experience Specialist — Hybrid (In-Store & Online)

The Good Guys; Western Australia; Hybrid; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid working

Staff discounts

Parental leave (12 weeks)

Employee assistance program

Job summary

The Good Guys is seeking a Customer Service Team Member in Australia to support a sales-focused culture and deliver profitable growth across store operations. You will handle cash, customer inquiries, channel fulfilment, and merchandising, while contributing to service excellence and promotional activities.

Join a team that values customer care, teamwork, and continuous development, with hybrid working options for eligible roles and access to employee benefits.

Qualifications

• Customer-focused and has strong communication skills.
• Ability to work under pressure and meet sales targets.
• Proactive in seeking feedback and self-improvement.

Responsibilities

• Deliver store administration in line with procedures.
• Handle cash and tendering transactions accurately.
• Oversee store multi-channel fulfilment and maintain stock integrity.
• Manage telephone inquiries and customer questions.
• Support marketing and promotional activities to drive sales.
• Contribute to financial performance through inventory control and expense management.
• Coordinate all sales channel fulfilment following procedures.
• Collaborate with team to deliver a consistent store and channel experience.

Skills

Customer focus

Drives results

Self-awareness

Job description

The Good Guys is seeking a Customer Service Team Member in Australia to support a sales-focused culture and deliver profitable growth across store operations. You will handle cash, customer inquiries, channel fulfilment, and merchandising, while contributing to service excellence and promotional activities.

Join a team that values customer care, teamwork, and continuous development, with hybrid working options for eligible roles and access to employee benefits.