Customer Experience Officer, Tafe Queensland

Queensland Government; Rockhampton Regional; On-site; AUD 81,000 - 90,000; Full time

Benefits offered by this job

Recreation leave

Flexible work options

Superannuation 12.75%

Relocation assistance

Professional development

Job summary

TAFE Queensland is seeking a Customer Experience Officer for the Nurunderi (Cherbourg) Campus. The role focuses on providing customer and administrative support across the South West region and may involve work across other TAFE Queensland campuses.

The AO3 level salary ranges from $81,033.32 to $89,903.67 (gross) per annum, with four weeks recreation leave, flexible work options, salary packaging, and professional development opportunities available.

Qualifications

• Experience in delivering quality customer and administrative support.
• Ability to utilise systems, technologies and processes to support service delivery.

Responsibilities

• Perform high-quality customer and administrative support across the region.
• Utilise systems and processes to support efficient service delivery and operations.

Skills

Customer service

Administrative support

Tools

Office systems

Job description

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

In TAFE Queensland, South West region, we have a strong focus on workplace culture and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in “making great happen”.

We have an exciting opportunity available for a Customer Experience Officer to join our Customer Service Team at TAFE Queensland’s Nurunderi (Cherbourg) Campus. You may be required to perform work at other TAFE Queensland campuses.

As the Customer Experience Officer you will be responsible for:

• Perform a range of high-quality customer and administrative support services that contribute to consistent, timely and positive experience for stakeholders across the region; and
• Utilise a range of systems, technologies and processes to efficiently and effectively support service delivery and effective business operations.

This is a Temporary, Full-Time opportunity, to 1 December 2027 unless otherwise determined and reports to the Manager, Customer Service.

The position will be based primarily at Nurunderi Campus (Cherbourg) however you may be required to perform work at other TAFE Queensland campuses.

The salary range for this position at the AO3 classification level is $81,033.32 - $89,903.67 (gross) per annum.

• Four (4) weeks recreation leave (accrued annually)
• Flexible work options (e.g. Purchased leave, compressed hours, telecommuting)
• 12.75% Superannuation and Salary packaging options available
• Financial assistance towards relocation expenses may be available
• Professional development and study assistance available
• Wellbeing initiatives and social responsibility programs
• Access to Employee Assistance Program
• Access to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products)
• Comprehensive Domestic and Family Violence (DFV) support options
• Employee discounts related to work-at-home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance.
• Annual staff recognition awards and years of service recognition
• Pride Network for LGBTQIA+ employees and allies
• Free car parking

Mandatory Requirements

Applicants must possess the following:

Customer Experience Officer, TAFE Queensland Wide Bay, Australia