Customer Experience Officer

TAFE Queensland; Cherbourg Aboriginal Shire; On-site; AUD 81,000 - 90,000; Full time

Benefits offered by this job

Recreation leave

Flexible work options

Superannuation and salary packaging

Professional development assistance

Employee Assistance Program

Job summary

TAFE Queensland's Nurunderi Campus (Cherbourg) is seeking a Customer Experience Officer to join the Customer Service Team. You will provide high‑quality customer and administrative support across the region, using a range of systems to ensure timely, positive stakeholder interactions.

This temporary, full‑time role reports to the Manager, Customer Service and may be required at other campuses. Salary is AO3, with four weeks recreation leave, flexible options and wellbeing programs.

Qualifications

• Customer service experience or aptitude.
• Administrative support experience preferred.
• Strong communication skills.

Responsibilities

• Provide high-quality customer and administrative support across the region.
• Utilise a range of systems to support service delivery and operations.

Skills

Customer service

Administrative support

Communication

Job description

About TAFE QueenslandTAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.In TAFE Queensland, South West region, we have a strong focus on workplace culture and we value employee collaboration, strong leadership and high performing teams. We believe that every employee has a role to play in 'making great happen'.Your OpportunityWe have an exciting opportunity available for a Customer Experience Officer to join our Customer Service Team at TAFE Queensland's Nurunderi (Cherbourg) Campus. You may be required to perform work at other TAFE Queensland campuses.As the Customer Experience Officer you will be responsible for:Perform a range of high-quality customer and administrative support services that contribute to consistent, timely and positive experience for stakeholders across the region; andUtilise a range of systems, technologies and processes to efficiently and effectively support service delivery and effective business operations.This is a Temporary, Full-Time opportunity, to 1 December 2027 unless otherwise determined and reports to the Manager, Customer Service.The position will be based primarily at Nurunderi Campus (Cherbourg) however you may be required to perform work at other TAFE Queensland campuses.SalaryThe salary range for this position at the AO3 classification level is $81,033.32 - $89,903.67 (gross) per annum.BenefitsFour (4) weeks recreation leave (accrued annually)Flexible work options (e.g. Purchased leave, compressed hours, telecommuting)12.75% Superannuation and Salary packaging options availableLocality AllowanceFinancial assistance towards relocation expenses may be availableProfessional development and study assistance availableWellbeing initiatives and social responsibility programsAccess to Employee Assistance ProgramAccess to private health corporate plans and corporate discounts (e.g. Fitness Passport, Apple products, Dell products, Lenovo products)Comprehensive Domestic and Family Violence (DFV) support optionsEmployee discounts related to work-at-home software, Apple products, Dell products, Lenovo products, fitness passports, and private health insurance.Annual staff recognition awards and years of service recognitionPride Network for LGBTQIA+ employees and alliesFree car parkingMandatory RequirementsApplicants must possess the following:Current C class driver's licence;How to applyIf you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:A detailed resume;A cover letter that outlines your known skills, abilities, knowledge and experience in response to the 'How you will be assessed' criteria above (maximum of 2 pages in total); andThe contact details for two referees (one of whom is your current supervisor)Closing date: 12 noon, Friday, 20 November 2026.Job Reference Number: TQ2026-1135For further information, please contact:Ms Keitha Hansen,Manager, Customer ServiceEmail: [e-mail] work is licensed under a Creative Commons Attribution 3.0 Australia License.