Business Support Officer

TAFE Queensland; Cairns Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

TAFE Queensland is seeking a Business Support Officer to join the Cairns campus on a permanent full-time basis. You will deliver high-quality administrative services, assist students, staff and clients, and contribute to continuous improvement within the region.

The role reports to the Administration Team Leader and may require work at other campuses as needed. Candidates should demonstrate initiative and strong organisational and communication skills.

Qualifications

• Proven administrative experience and problem-solving ability.
• Strong written and verbal communication with clients.
• Ability to prioritise tasks and meet deadlines.
• High attention to detail and accuracy.

Responsibilities

• Perform administrative tasks to support campus operations.
• Represent the region in client communications with consistency and professionalism.
• Provide accurate and efficient administration support using information systems.
• Update knowledge of services, policies and processes to inform referrals and decisions.
• Supervise and guide administrative staff where applicable.
• Contribute to business process improvements and transformation initiatives.

Skills

Administrative support

Customer service

Written & verbal communication

Time management

Tools

Microsoft Office (Excel, Outlook)

Job description

TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training (VET) provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. Our award-winning training is delivered on campus, online, and in the workplace to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.

By working at TAFE Queensland, you can be part of a highly experienced workforce that is closely connected with their industries and dedicated to delivering best practices and innovative training.

Business Support Officers are employed in various areas throughout the region. The position provides customer focused services which enhance the quality, consistency and scope of information and administration services to better meet the need to existing and prospective students, staff and clients in the region.

This position reports to the Administration Team Leader

This is a Permanent, Full-Time opportunity.

The position will be based primarily at Cairns campus, however you may be required to perform work at other TAFE Queensland campuses.

Key Responsibilities

• Demonstrate effectiveness in performing tasks of an administrative nature including analysis and problem-solving, task prioritisation, and goal achievement within predetermined deadlines.
• Represent the region in all communications with clients by providing continuous and consistent excellence in the delivery of client and administration services.
• Act within position’s delegations to provide issue-ownership and achieve timely resolutions.
• Provide accurate and efficient administration support utilising computerised management information systems and software packages.
• Update and maintain knowledge of the region’s services, products and policies and use this knowledge base to make informed, consistent decisions in the delivery and/or referral of services.
• Provide supervision and direction to administrative staff within the work area.
• Undertake research and development on matters relating to business functions.
• Ensure day to day activities align with business operations.
• Contribute to improvement in business processes and practices
• Contribute to the success of transformation and cultural change through promoting and modelling the established values of Showing Initiative, Working Together, Focusing on our Customer and Taking Responsibility.

How you will be assessed

The ideal applicant will be someone who has the following key capabilities:

• Display the initiative, attitude and ability to thrive within a dynamic, challenging and changing environment.
• Demonstrate the ability to work independently and as a member of a team to achieve outcomes consistent with service objectives and priorities.
• Provide courteous, prompt and professional support to internal and external clients, utilising your high-level administrative, prioritisation and time management skills to achieve positive outcomes.
• Take personal responsibility for accurate completion of work, seeking assistance when required and offering assistance when able.
• Demonstrate well-developed written, oral and interpersonal skills including liaising and consulting with internal and external clients.

Highly Desirable Requirements

• Proficient in Microsoft Office (especially Excel and Outlook)
• Good communication skills, both written and verbal
• High attention to detail and strong organisational skills

Job Reference Number: TQ2026-1072