Customer Experience Specialist | Banking & Digital Help

koreanet; Strathfield Municipal Council; Hybrid; AUD 60.000 - 75.000; Vollzeit

Zusammenfassung

Bendigo Bank in Strathfield is seeking a Customer Service Officer to support transactions, digital banking, and customer guidance. You will be the branch’s friendly face, helping clients achieve their banking goals and ensuring smooth service delivery.

The role emphasizes cash handling, transaction processing, and assisting customers with online platforms, with ongoing on-the-job training offered.

Qualifikationen

• Experience in customer-facing roles is preferred.
• Ability to process transactions and handle cash accurately.
• Comfort with digital banking platforms and self-service tools.
• Willingness to engage in on-the-job training and development.

Aufgaben

• Process customer transactions and cash handling at the counter.
• Assist customers with online banking and digital channels.
• Investigate customer queries and resolve issues with accuracy and courtesy.
• Assist with paperwork and branch administrative tasks.
• Be the branch face and connect customers with the right specialist when needed.

Kenntnisse

Customer service

Cash handling

Digital literacy

Tools

Online banking platforms

Jobbeschreibung

Bendigo Bank in Strathfield is seeking a Customer Service Officer to support transactions, digital banking, and customer guidance. You will be the branch’s friendly face, helping clients achieve their banking goals and ensuring smooth service delivery.

The role emphasizes cash handling, transaction processing, and assisting customers with online platforms, with ongoing on-the-job training offered.