Entry Level Customer Service Assistant

Sharp & Carter; Melbourne; Hybrid; AUD 60,000 - 65,000; Full time

Benefits offered by this job

1 day work from home

Full training provided

38-hour working week

Permanent full-time

Job summary

Sharp & Carter is seeking a motivated Customer Service Assistant in Hawthorn East, Melbourne. This permanent full-time role offers a salary of $60,000 to $65,000 plus super, and a 38-hour work week with the flexibility of 1 day work from home after onboarding.

You will join a supportive team, receive full training, and develop skills in administration, order processing, and customer support while gaining product knowledge.

Qualifications

• Strong communication and interpersonal skills
• A positive and customer-focused attitude
• Good attention to detail and organisation skills
• Confidence using computers and learning new systems
• A willingness to learn and develop new skills
• The ability to work effectively within a team
• Previous customer service, retail, hospitality or administration experience (highly regarded but not essential)
• A current driver's licence (advantageous)

Responsibilities

• Assisting customers via phone and email
• Processing customer orders and enquiries
• Updating customer information and records
• Supporting the preparation of quotes and documentation
• Liaising with internal teams regarding orders and deliveries
• Assisting with general administration duties
• Resolving customer enquiries in a professional manner
• Providing support to the wider customer service team

Job description

Customer Service Assistant

Hawthorn East, Melbourne | $60,000 - $65,000 + Super | Permanent Full-Time

Why Join?

• $60,000 - $65,000 + Super
• Permanent full-time opportunity
• 38-hour working week
• 1 day work from home once established in the role
• Full training provided
• Excellent entry point into a long-term customer service and administration career

Are you looking to kick-start your career with a stable and growing Australian business?

We're seeking a motivated Customer Service Assistant to join a supportive and collaborative team in Hawthorn East. This is an excellent opportunity for someone early in their career who enjoys helping people, is eager to learn, and is looking for a long-term career pathway within customer service and administration.

Reporting to the Customer Service Manager, you'll receive structured training and ongoing support to develop your skills, gain product knowledge, and build a successful career within the business.

Whether you're coming from retail, hospitality, customer service, administration or another customer-facing environment, this role offers the chance to join a well-established organisation where attitude and willingness to learn are valued just as highly as experience.

The Opportunity

As part of the customer service team, you'll play an important role in supporting customers and internal stakeholders. You'll develop a strong understanding of the company's products, processes and customer base while building valuable skills across administration, order processing and customer support.

During your onboarding, you'll participate in a structured training program designed to provide hands-on exposure to the business and its product offering. A genuine interest in automotive, trade, industrial or technical products would be beneficial, but prior industry experience is not required.

A current driver's licence is highly advantageous, as the training program may involve exposure to different areas of the business to help build your understanding of the products and services offered.

Key Responsibilities

• Assisting customers via phone and email
• Processing customer orders and enquiries
• Updating customer information and records
• Supporting the preparation of quotes and documentation
• Liaising with internal teams regarding orders and deliveries
• Assisting with general administration duties
• Resolving customer enquiries in a professional manner
• Providing support to the wider customer service team

What We're Looking For

We're looking for someone who is enthusiastic, personable and eager to build a long-term career.

Ideally, you'll have:

• Strong communication and interpersonal skills
• A positive and customer-focused attitude
• Good attention to detail and organisation skills
• Confidence using computers and learning new systems
• A willingness to learn and develop new skills
• The ability to work effectively within a team
• Previous customer service, retail, hospitality or administration experience (highly regarded but not essential)
• A current driver's licence (advantageous)

Most importantly, we're looking for someone with a great attitude who wants to learn, grow and establish a long-term career within a supportive business.

Why This Role Stands Out

• Full training provided
• Clear career progression opportunities
• Supportive and collaborative team culture
• Stable and growing Australian business
• Exposure to customer service, administration and product knowledge
• Long-term succession planning and development opportunities
• Hawthorn East location
• 1 day work from home once established in the role

If you're looking for an opportunity to build a rewarding career and develop valuable customer service and administration skills, we'd love to hear from you.